Transit Operator II
City of Las Cruces, NM
Operates transit buses of various sizes over fixed routes and in accordance with specific manifest instructions to meet service delivery expectations in providing public transportation.
Work is performed in a transit vehicle and in a transit operations environment with exposure to all types of weather and traffic conditions. Position is required to exit vehicle to ensure safe operations and to assist passengers
Moderate physical requirements, frequent sitting, bending, stooping, crouching, kneeling, squatting, pushing/pulling, lifting, carrying, and reaching from all levels
Work Situation Factors
Position involves competing demands, performing multiple tasks, working to deadlines, and responding to customer issues, frequent work at night beyond normal business hours. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policy
FIRST CONSIDERATION WILL BE GIVEN TO CURRENT EMPLOYEES WHO MEET THE MINIMUM QUALIFICATIONS.
Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.
This posting will be used to fill a part-time, regular, non-exempt, union represented position, but may be used to fill multiple vacancies to include positions that are regular, or contract and may be full-time, part-time, or temporary in other sections of the Transit Section.
This position is graded BC10.
Duties and Responsibilities
- Provides services to users of the transit system, collects appropriate customer fares, ensures the comfort of passengers, maintains order among customers and addresses volatile situations to ensure safety and security.
- Announces bus stops, provides fare and routing information, explains passenger policies and procedures, provides directions and assists customers with boarding the vehicle and securing wheelchairs in accordance with established processes and procedures to provide expected levels of customer service.
- Completes, submits, and files various special and recurring reports and documents; performs daily inspections of vehicles, reports operational problems in a timely manner to the appropriate staff for repairs; assures that vehicles are operated in accordance with established policies, procedures, rules, regulations and schedules; changes route display prior to beginning new route to provide consistent, accurate, and timely information and services.
- Attends and completes all required training; assists with the collection of data for the planning and scheduling of transit services; assists with conducting outreach activities to meet established goals and objectives.
No specific education requirements. Previous experience driving transit vehicles may be preferred. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy
Valid driver’s license required. Position requires an acceptable driving record in accordance with City of Las Cruces policy. Valid Class B commercial driver’s license (CDL) with passenger endorsement may be preferred at the time of hire, but is required within one hundred and eighty (180) days of hire. Specific license requirements apply; driving record is subject to review and approval. Bilingual skills (English/Spanish) may be preferred
Knowledge, Skills, and Abilities
Knowledge of: applicable traffic regulations, signs, and signals; effective customer service, communication, and problem resolution techniques and methods; occupational and environmental safety and health hazards, and safety practices and procedures; principles of record keeping and records management; business and personal computers, and applicable software applications; mathematical aptitude; City organization, operations, policies and procedures to effectively perform the required functions and duties of the position.
Ability to: perform a variety of duties and responsibilities timely and with accuracy to meet deadlines and ensure achievement of goals and objectives; read, interpret, and ensure compliance with policies, procedures, rules, and regulations governing related activities, programs, and functions; safely operate a motor vehicle; communicate appropriately, clearly, and concisely, orally and in writing; resolve customer service issues; act calmly, rationally, and tactfully in carrying out duties and responsibilities; demonstrate courtesy and respect in providing customer service; compile applicable information and maintain accurate records; prepare and present accurate and reliable reports; establish and maintain effective and appropriate working relationships with employees and the public; use initiative and independent judgment within established procedural guidelines to ensure achievement of goals and objectives.
Skills in: operating transit vehicles in a safe manner, complying with all applicable traffic laws, regulations, policies and procedures; reading maps, schedules and route information; reacting quickly to potential safety or security issues; working independently and demonstrating sound judgment in applying established guidelines to solve issues; reading, understanding, applying, and communicating policies, procedures, and applicable rules and regulations; maintaining complete and accurate records; operating a personal computer with installed generic and specialized software; communicating effectively with employees and the public.