Program Coordinator, FT


Date: 1 week ago
City: San Mateo, CA
Contract type: Full time

Position Title: Program Coordinator
Program/Dept: Supported Education & TAY Programs
Reports to: Program Director
Classification: Regular, Full Time, Exempt
Salary Range: $65,000 - $66, 200 DOE annualized + Full Benefits Package

Agency Description:
Caminar is a nonprofit agency with 50 years of experience providing community-based support services for people with disabilities. Caminar services are designed to enable adults and older adults with mental health, physical and developmental disabilities to live and work in their community in accordance with their ability and desire. Our mission is to improve the quality of life for people with disabilities by providing opportunities to live in the community with dignity and independence. The agency employs approximately 300 of the most dedicated and professional staff serving the communities of San Mateo, Solano and Butte counties.

Position Description: Under supervision of the Program Director, the Program Coordinator assists in managing the Supported Education program in College of San Mateo (CSM) providing services to students with psychiatric disabilities. S/he Supervises the TAY program (563) case managers, as well as assisting in the supervision of other program staff as directed. S/he coordinates with CSM staff regarding the Disabled Students Programs and Services' (DSPS) procedures and documentation.

Supervisory Responsibilities: Direct reports include TAY program FT and PT case managers.

Essential Duties & Responsibilities:

  • Assist the Program Director in providing leadership to staff and managing the day-to-day operations of the program, ensuring that clients/students receive the highest quality of instruction and care and that staff are properly trained and oriented to their jobs.

  • Act in the capacity of the PD when s/he is unavailable due to illness, holiday, vacation, or other short-term absence, as assigned.

  • Assist PD in recruiting, hiring, disciplining, and terminating as necessary all program staff. Supervise and evaluate case managers in ensuring they receive one-to-one supervision at least monthly. Complete annual performance evaluations for direct reports.

  • Develop and maintain a respectful, caring, tolerant, ethical, and empowering relationship with all individuals served.

  • In conjunction with PD, ensure that case managers and other staff members are properly scheduled to work so that the office is properly staffed and that client/student needs are met; provide office coverage when needed.

  • Produce semester outcome reports in collaboration with the college.

  • Assist PD to ensure outcomes for the TAY program pertaining to contract goals are met.

  • Collaborate with the other TAY Providers to ensure optimum service delivery.

  • Develop programs and activities specific to TAY population needs.

  • Inform other TAY providers and TAY clientele of Supported Ed services.

  • Assist students in admission, financial aid and all other College related documentation.

  • Facilitate TAY staff meeting and peer group supervision sessions.

  • Teach specialized class(s) as assigned and oversee/assure appropriate coverage of all TTC classes each semester (substituting for other staff when absences require.)

  • Provide in-service training for case managers.

  • Provide educational case management coverage for client caseloads; such as maintaining good communication with the primary case manager and treatment team, as well as linkage to DSPS services for educational accommodations and financial aid when appropriate.

  • Ensure that all staff support the development and attainment of client educational goals, as well as the support of rehabilitation goals such as development of a support system, increasing socialization skills, participating in educational and recreational activities, etc.

  • Support and assist maintenance of client/student personal health, including attainment of and follow through with medical, psychiatric, and dental care in collaboration with primary Caminar and county mental health case managers.

  • Provide linkage to primary case management services for evaluation of need for entitlement benefits when appropriate.

  • Keep supervisor informed of work activities; work in harmony with other service providers involved in the treatment effort, including sharing information regarding all important interventions.

  • Document in a timely manner treatment planning and interventions according to agency, county, and MediCal billing and quality assurance requirements. Monitor documentation quality and production. Supported Ed needs to meet 200 hours per year total work time percentage productivity level.

  • Facilitate presentation of the Supported Education program to the community, and maintain a strong working relationship with community providers and programs.

  • Serve as Safety Administrator as assigned ensuring a safe, healthy and clean working environment at all times consistent with applicable laws, industry standards and the agency’s own Health & Safety Program.

  • Attend training events as assigned.

  • Participate in Leadership Team meetings, including discussions regarding agency-wide program development and operation and emerging issues that may affect client care or the agency in general.

  • Represent the program in public settings in order to enhance community acceptance of the program, to reduce stigma of those with mental illness, and to explain the purpose of the program.

  • Assist PD in ensuring that the program's vehicle (if applicable) is properly maintained and serviced and that staff are properly trained and oriented to its use.

  • Complete and submit accurate time sheets and absence reports to program management in a timely manner.

  • Promote within the agency and with the general public the philosophy and practice of social rehabilitation.

  • Drive own or agency vehicle to main office, meetings, and other venues, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times.

  • Actively nurture and advance the cooperative, harmonious and teamwork oriented environment Caminar strives to promote within the workplace; Through daily efforts and presentation promote an atmosphere of dignity and respect in line with the organization’s mission, philosophy, policies and procedures.

  • Perform other related duties, responsibilities and special projects as assigned.

Requirements, Qualifications, Skills & Abilities:

  • Must be passionate about Caminar's mission.

  • Bachelor's degree in psychology or mental health related field is required, MA strongly preferred.

  • Minimum one year demonstrated experience in a Supported Education program that serves clients with SMI is strongly preferred. Experience with transition age youth a plus.

  • Prior work experience supervising direct care staff is strongly preferred.

  • Demonstrated knowledge of CARF accreditation process.

  • Knowledge and demonstrated ability to implement the following evidence-based models: Psychosocial Rehabilitation, ACT Model, Full Service Partnership, Harm Reduction, Housing First, and Motivational Interviewing preferred.

  • Demonstrated experience effectively managing line-item operating budget is strongly preferred.

  • Knowledge of the principles of social rehabilitation, adolescent development, and substance abuse treatment is preferred.

  • Excellent computer skills in a Microsoft Windows environment including email and Internet navigation required. Experience with Human Service Information Systems strongly preferred. Experience managing web based time and attendance and staff training and development system is strongly preferred.

  • Problem solving—identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

  • Customer Service—manages difficult customer situations, responds promptly to customer needs and solicits customer feedback to improve service.

  • Oral and written communication—speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings. Completes written progress notes and other formal communications skillfully and professionally.

  • Quality management—looks for ways to improve and promote quality and demonstrates accuracy and thoroughness.

  • Planning/organizing—prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

  • Adaptability—adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.

  • Dependability—is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

  • Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

  • Must be a dynamic self-starter with demonstrated ability to work independently on special projects.

Physical, Environmental and Mental Requirements:

  • Physical: Occasionally required to push/pull objects up to 50 lbs, and to lift/carry objects up to 25 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, sit for extended periods.

  • Sensory: Frequently required to read documents, written reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.

  • Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.

  • Environmental Conditions: Frequent exposure to varied office and mixed (residential/office) environments. Occasional exposure to toxins and poisonous substances, dust, and loud noises.

  • Equipment: Frequently required to use a computer, phone, and fax machine.

Special Requirements:

  • Must be able to meet and receive a criminal records clearance, as required by Title XXII, other licensing regulations, and Caminar practices.

  • This position requires frequent driving. A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies are all essential job requirements.

  • Must be able to pass post offer, pre-employment medical and drug tests as required under State Community Care Licensing regulations and/or agency policies.

  • A personal cell phone with reliable service and, if applicable, a data plan to use for business purposes.

  • May be required to obtain and maintain First Aid and CPR certification.

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