Sycuan Casino

Date: 6 days ago
City: El Cajon, CA
Contract type: Full time
Sycuan Casino
The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of peopleā€¦a Tribe living together, farming, hunting and fishing to survive

Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.

One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.

Job Purpose:

Provides service to bingo guest and promotes bingo merchandise sales

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

  • Provides guest relations and retention by greeting guests in a friendly and courteous manner, selling bingo paper to guests according to session guidelines and pricing, verifying discount eligibility if applicable, providing guests with bingo game and events information, offering up to date information regarding casino wide promotions and events, answering guest inquiries, playing bingo cards for guests, assisting guests as needed, and promptly notifying supervisor of any guest complaints or disputes.

  • Maximizes sales of bingo merchandise by informing guests of bingo prices and special packages, walking through assigned section continuously, selling paper and electronic up sales to guests as requested, and maintaining accurate accounting of incoming and outgoing monies and bingo merchandise inventory.

  • Maintains bingo game efficiency and integrity by promptly responding to bingo winners and reading winning cards back to bingo callers as requested, verifying bingo buy-in and guest eligibility for game participation, maintaining up-to-date knowledge of game procedures and house rules, and informing players of rules as needed.

  • Maintains the integrity of bingo cash drops by verifying quantity, serial number, color and series of paper issued by the Inventory Clerks, reconciling total issues and returns at the end of a bingo session, and accurately accounting for monies collected, credit card transactions and coupons/discounts redeemed.

  • Prepares and maintains bingo area for game play by setting up bingo tables according to established procedure, stocking and straightening brochure racks, and performing other duties as assigned.

  • Ensures accurate inventory of portable electronic devices (PhD) by placing them into storage crates, verifying end of shift counts, giving counts to management, and notifying management and vendor of broken, lost or misplaced units.

Job Specifications:

Education and Experience:


  • High School Diploma, High School Certificate of Completion, or G.E.D

  • 1-year cash handling experience

  • Guest service experience

  • 21 years of age


  • Casino gaming experience

Skills and Knowledge:


  • Working knowledge of bingo game rules, regulations and procedures

  • Ability to interact effectively with team members and guests

  • Ability to communicate effectively in the English language

  • Ability to maintain professionalism and composure

  • Ability to perform basic mathematical calculations

  • Ability to count currency

  • Ability to recognize counterfeit monies

  • Ability to accept constructive criticism

  • Ability to complete forms and documents

  • Ability to perform basic data entry

  • Ability to understand and follow verbal directives and written directions

  • Ability to work in a smoking environment

  • Ability to appear for work on time

  • Ability to stand and walk for up to eight hours at a time


  • Multilingual

Supervisory/Managerial Accountability:

Direct: None

Indirect: None

If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!

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