Desktop Support Analyst Associate
First American Financial Corporation
For over 25 years, Pango Group has been one of California's leading independent escrow resources, and much of that is accredited to building a people-first culture. We’re firm believers that when a company holds true to its mission, vision, and values and invests in its people, the sky's the limit when it comes to creating amazing partnerships, happy clients, and a fulfilled team of employees. Our partnership with First American brought together two people-first companies, and that’s been an integral part of our mutual success, including being named one of the Los Angeles Best Places to Work for the eight consecutive years and Fortune 100 Best Companies to Work For list for seven consecutive years. We hire hungry, humble, and smart individuals (that’s why you’re here!) and believe the inclusion of everyone is very important. This is true throughout all of our brands and offices, which has led us to be included in more than 50 regional best places to work.
Pango Group is on the lookout for an amazing Desktop Support candidate to join our dynamic IT team located in Glendale, CA.
This position is primarily responsible for providing day-to-day technical support to internal and external clients with computers, applications and resolving software and hardware issues, while maintaining our vision “to create raving fans out of everyone we touch”.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Installs, modifies and makes minor repairs to desktop computer hardware and software systems, and provides technical advice and support to system users.
Identifies and procures the hardware and software needed to satisfy user requirements.
Installs all peripheral components such as printers, scanners phones and disk drives.
Loads appropriate software packages such as operating systems, networking components and office applications.
Assists in the customization and adaptation of existing programs to meet users’ requirements.
Provides telephone, in-person and remote support to end-users.
Provides updates, status and completion information to manager and/or users, via voice mail, e-mail or in-person communication.
Connects users to networks and provides initial training in facilities and applications.
Monitors ticketing system and completes tickets in a timely manner.
Travels between sites to perform assigned duties.
Performs all other duties as assigned by Manager.
Lift up to 40lbs
Pay Range: $20.74 – 28.41 Hourly
This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting, and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.
EDUCATION AND/OR EXPERIENCE:
High school graduate with 1 to 3 years related experience in information technology
Knowledge of all Windows operating systems
Troubleshooting hardware and software issues
Troubleshooting wireless access issues
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.