Patient Svc Representative


Date: 2 weeks ago
City: St. Louis, MO
Contract type: Full time
We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."


Greets and appropriately directs patients via phone calls or direct contact. Maintains waiting room. Registers patients in the EPIC. Schedules patient appointments in the EPIC and keeps up with necessary insurance authorizations and referrals. Offers estimates and collects payments. Facilitates, Monitors and Maintains department schedules under direction of Supervisor or Manager. In communicating with patients, families, visitors and employees, a caring, friendly, personal and professional approach is expected. Performs related duties as assigned. Ensures compliance with all Federal and State regulations and Joint Commission. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards


  • Education: High School diploma.

  • Experience: Experience with computer programs, cash reports, registration process, medical office programs, operation of office equipment, experience handling money and cashiering functions. Must be familiar with medical office terminology and medical record keeping.

  • Other: Service oriented. Bilingual in English and Spanish.

  • Preferred Experience: Min of 1 yr of medical office experience.

We Offer Great Benefits:

Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 32 hours or more per pay period!

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply

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