Manager - Projects

Cognizant


Date: 2 weeks ago
City: Hillsboro, OR
Contract type: Full time
Cognizant

Cognizant Technology Solutions is seeking for a “Lead Project Manager “; who could join our team of IT professionals in a permanent role. If you meet our background requirements and skills and looking for an opportunity to be rewarded for your skills and expertise, here is the ideal opportunity for you!


Job Title:


“Lead Project Manager” with Minimum 8-12+ Years of Strong technical experience and project management


Strong understanding of production support activities - Incident Management, Service Request, Problem and Change Request is mandatory
Experience in Customer Facing role is mandatory
Should be able to lead 6+ member team from remote location and co-ordinate the work between customers and offshore resources. Prioritize issues raised and resolve it accordingly. Coordinate escalation and resolution of major service issues
Should have experience working on offshore/onsite model and should communicate efficiently across the team
Good communication skills.
Collaborate with management to improve and customize reports related to production support.
Discuss all production support aspects with application development management


Responsibility:


Stakeholder Management


Ensure management reports are circulated to the relevant stakeholders as per agreed timelines.


Service Management:


Act as the Single Point of Contact for Delivery for the project.
Responsible for End-to-End Service Delivery for the portfolio / LOB being managed.


Service Tracking:


Define development, quality and NFR related metrics (In agreement with Client).


Knowledge Management:


Liaise with Academy for project level training needs and ensure training plans are made available based on skillset needs.


People Management:


Drive performance management process (goal setting, appraisals and promotions) for the project (Portfolio / LOB).


Contribution to Org Initiatives:


Adhere to Organization policies and procedures.
Participate in Customer round table discussions/floor visits and share project experience.


Account Operations:


Ensure work environment availability (infrastructure, relevant software, access etc) to the project resources.
Establishes the key calendar of events for the project / LOB.
Initiate and drive Innovation, Transformation & Continual Service Improvement (CSI) programs.


Audit:


Participate in audits and track action items to closure.
Responsible for billing and invoicing for the portfolio being managed.


Must Have Skills


Portfolio & Project management (PPM)


Good To Have Skills


Incident Management
Retail domain



Employee Status : Full Time Employee


Shift : Day Job


Travel : No


Job Posting : Jan 23 2023




About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @USJobsCognizant


Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.



Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.


If you have a disability that requires a reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.




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