Golf Course and Driving Range Ambassador

DuPont Country Club

Date: 2 weeks ago
City: Wilmington, DE
Contract type: Full time
DuPont Country Club
Position Concept: The Golf Course and Driving Range Ambassador is one of the most visible employees of the facility. This position is tasked with directing the flow of traffic on the course and driving range, enforcing facility rules, assisting customers with course etiquette, alerting management to any golf course or driving range problems, promoting the facility and its events and assisting players with any on-course problems or driving range needs. Due to the nature of the position, the ambassador must be pleasant, but firm at the same time. Any refusal by a customer to follow rules, etc. must be reported to the golf shop. Do not be argumentative

Specific Responsibilities - include but are not limited to:

  • Ambassador should be on-time for shift and ready to work 5 minutes prior to shift starting

  • Be the on-course / driving range customer service specialist for the facility

  • Promote the facility programs, events, and image to the customers of the facility always

  • Provide welcoming “first contact” with each customer or groups of customers and ensure they have an enjoyable experience

  • Check with the golf shop for any unusual or special instructions, such as cart paths only, mats only etc.

  • Be in possession of the daily tee sheet and monitor for updates throughout the shift

  • Make sure all equipment; radio, cart, range balls, shag bags etc. are working correctly

  • Communicate with the golf shop and professional golf staff on a regular basis

  • Assist customers with any concerns or questions – alert appropriate supervisor if necessary

  • Move around the course in reverse order, hole 18 back to hole 1

  • Restock the driving range and pick the range in a timely matter to ensure all station are filled with golf balls

  • Enforcing facility rules and regulations

  • Always keep work area neat and clean

  • Assist in keeping the course and areas around the clubhouse clean, and call attention to golf shop of any maintenance issues needing addressing

  • Keep players on the pre-determined pace-of-play schedule and report any problems to the golf shop

  • Be prepared for inclement weather (air horn, rain gear, etc.), understand bad weather procedures and communicate with golf shop during weather alerts as necessary

Knowledge, Skills and Traits

  • Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees

  • Excellent oral communication skills

  • Self-motivated with desire to promote

  • Service and customer focused attitude

  • Enthusiastic, outgoing attitude and personality, patient and non-combative

  • Organized, able to work in a busy environment where the priorities are changing

  • Dedicated to improving their own skills and knowledge as well as those of the other team members

  • Team player Energetic and professional

  • Standing or walking for long periods of time may be required

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