Case Manager (Housing Choice Voucher Program)
City and County of Broomfield
The Broomfield Housing Alliance is seeking one, full-time, Case Manager to assist in the management and administration of the Housing Choice Voucher Program (HCV). This person will be an employee of the City & County of Broomfield and report to the Executive Director of the Broomfield Housing Alliance. This position is regularly scheduled Monday - Friday, 8:00am - 5:00pm. Eligible for an excellent benefits package, please see the Benefits tab for additional information.
Salary Range: $21.36 - $28.90/hour
Hiring Range: $21.36 - $25.13/hour
The incumbent assists in the management and administration of the Housing Choice Voucher Program (HCV). The incumbent will be assigned a caseload and work with considerable independence. Management of this caseload will include processing initial applications, annual and interim recertification for housing assistance, landlord and participant relations, referral and navigation to local and state public assistance and community services that may assist or benefit program participants.
The incumbent works in partnership with other employees, departments/divisions, external entities, and the public in delivering effective and innovative services. Provide holistic services to internal and external customers by seeking ways to integrate programs or services provided by other departments, divisions, and external entities.
Essential Required Tasks/Examples of Duties
(Persons hired in this position must be able to perform all the essential tasks required by the position. The following statements are illustrative of the essential functions of the job and do not include other non essential or peripheral duties that may be required. The City and County of Broomfield retains the right to modify or change the duties or essential tasks and additional functions of the job at any time. Examples of duties are not intended to be all-inclusive or restrictive.)
Determines initial and continued eligibility for potential housing program participants. Conducts one-on-one and group program information sessions, providing application assistance when necessary. Compiles and maintains applicant files consisting of initial applications and supplemental data accumulated through verification procedures. Verifies information received from applicants such as income, assets, and allowances, to include public assistance in order to determine continued eligibility for housing assistance or to make interim adjustments due to changes in financial circumstances of participants.
Inspects units for housing quality standards (HQS) as needed. Provides ongoing case management and referral services as needed to applicants and participants. This would include referral to public assistance and community services. Review request for tenancy approval, owner/family lease and prepare appropriate papers for inspection. Process move-in(s), port-in(s), interim changes and submit to the Department of Housing and Urban Development (HUD) as required. Manages and maintains relationships with property owners and landlords to support additional recruitment and participation of local property owners and landlords.
Maintains wait list for Housing Choice Voucher Program. Determines eligibility when the applicant reaches the top of the waitlist. Creates, distributes and tracks portability documentation to/from regional Housing Authorities. Oversees issuance of vouchers authorizing participants to rent housing based on the housing subsidy standards. Counsels applications regarding the unit size, utility allowances, and rent amount allowable under HUD guidelines. Provides applicants with a landlord packet and a list of apartment and housing listings within the County. Consults with landlords regarding repeated violations of the dwelling lease agreement and Housing Choice Voucher Program. Investigate questionable reported changes in income, expenses, and participant status to determine if fraudulent information has been reported resulting in deficient participant rent portions and housing assistance payment. Assist in maintaining program statistics including rent reasonableness data, fair market rents, payment standards, utility allowances, income limits, and any other statistical data as may be required. Responsible for all data entry associated with the Housing Choice Voucher Program. Complies with all program policies and procedures established by HUD, Housing Choice Voucher Program. Coordinates with the Human Services rental assistance program.
Follows policies, procedures and standards for efficient and effective operation and maintenance of programs. Keeps advised of the current status of the work of the housing voucher programs, Broomfield Housing Authority, as well as of pertinent new rules, regulations, legislation, and procedures and professional developments.
Maintains confidentiality of information consistent with applicable federal, state and county and Broomfield Housing Authority rules and regulations.
The incumbent is responsible for effectively managing workload to achieve program goals. Assures that responsibilities are performed in compliance with federal and state regulations, Broomfield Housing Authority and City & County of Broomfield policies and procedures and the Broomfield Municipal Code. The incumbent may confer with employees, supervisory, and administrative personnel regarding policies and procedures. Contributes to the preparation and review of policies and procedures as necessary to maintain the effectiveness of departmental programs. Advises applicable administrators or departments of potential problems or concerns. Compiles, interprets, and prepares data for studies, reports and recommendations; coordinates departmental activities with other City & County of Broomfield departments and agencies as needed.
The incumbent assists in recommending and implementing modifications to systems, policies and procedures. May conduct studies, analyses, and research on a wide variety of topics. Assists in researching and analyzing legal requirements impacting housing programs and services. The incumbent keeps operational records and makes required reports. Evaluates service costs and makes related recommendations. Identifies and recommends changes or improvements in housing program operations to ensure assigned functions are efficient and cost effective.
Budget/Resource Management: The incumbent participates in the preparation of the annual budget. Assures that responsibilities are performed within budget and performs cost control activities such as monitoring expenditures to assure sound fiscal control. The incumbent is responsible for partnering with other staff members in planning, developing, and implementing the overall vision, mission, programs, processes and projects. Works with the team and partners to avoid duplication of service and to ensure that customer expectations are recognized and resolved thereby maximizing customer satisfaction. Assists in the development of short and long-range goals including annual efforts to advance the housing goals, and objectives. Monitors the progress of projects so the goals may be obtained within the established timeframe. Prepares purchase orders and processes invoices as assigned.
The incumbent meets and confers with customers to explain programs, functions, policies, and procedures. Manages and maintains relationships with property owners and landlords to support additional recruitment and participation of local property owners and landlords. Makes necessary home/site visits to complete inspections and monitor compliance with Housing Choice Voucher Program and lease agreements. Prepares and coordinates reports as required. Assists in preparing and coordinating reports as required. Answers letters of inquiry/complaints and talks with customers. Attends meetings, workshops, and conventions as necessary for the maintenance of effective services. Responds to requests for information and advises on assigned programs. Maintains liaison with other departments. Provides verbal and written information as needed to departments. Maintains the accuracy of any program materials posted on the Intranet/Internet.
The incumbent keeps operational records and makes required reports. Operates a personal computer and utilizes MS Office, Google Apps, and other departmental and HUD software programs. Operates a motor vehicle in order to attend offsite meetings and travel to various sites within and outside Broomfield. Ensure that facilities and equipment are maintained properly and coordinate maintenance and repair functions. Takes proper safety precautions, anticipates unsafe circumstances, and acts accordingly to prevent accidents. Uses all required safety equipment. Responsible for the safety of self, others, assets, equipment and facilities; responsible for knowing and complying with all City and County of Broomfield and Broomfield Housing Authority policies; adheres to attendance and workplace attire policies. Performs related duties as required.
Training - High school graduate or GED equivalent. College degree preferred.
Experience - Two years increasingly responsible experience involving HUD Section 8 Housing Choice Voucher Program or similar housing assistance programs. Experience in rental assistance, affordable housing, and/or programs addressing homeless issues is preferred. Bilingual in Spanish is preferred.
Any equivalent combination of training and experience that provides evidence that the applicant possesses the Necessary Applicant Traits.
NECESSARY SPECIAL REQUIREMENTS: Must possess and maintain a valid driver's license and safe driving record for continued employment. New hires must, as a condition of employment, successfully pass the following pre-offer and post-offer/hire processes: oral board, reference checks, background check including local police check, child abuse registry and sex offender registry, and driving record check
The working environment characteristics described here are representative of those an employee encounters while performing the essential junctions of this job. The noise level in the work environment is moderate. Work is generally scheduled Monday through Friday with possible evening, weekend and holiday hours and may be performed in City/County work locations and/or, from at-home or other approved remote work locations. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk or hear, walk and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, stand, stoop, kneel or crouch. Physical demands are described as sedentary (exert up to 10 lbs. of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Travel by automobile is required to attend meetings. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.