Retail Customer Service Associate Full Time

BJ's Wholesale Club, Inc.

Date: 2 weeks ago
City: North Bergen, NJ
Contract type: Full time
BJ's Wholesale Club, Inc.

Join a team of more than 32,000 team members, comprised of our home office and over 229 clubs and 7 distribution centers. We’re committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ’s Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel.

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members.

Major Tasks, Responsibilities, and Key Accountabilities

  • Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.

  • Follows merchandise verification processes including cross-checking merchandise to member register receipts and verifying high dollar value items. Records register receipt discrepancies and takes necessary action to rectify.

  • Monitors member and visitor traffic entering and exiting the club.

  • Delivers superior customer service to members, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner. Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.

  • Responds to Electronic Article Surveillance (EAS) alarms according to established EAS response procedures.

  • Maintains high standards of safety for members and team members.

  • Inspects bags, backpacks, briefcases, and lunch boxes that are leaving the building.

  • Processes empty water jug return vouchers to members.

  • Maintains all club policies and procedures.

  • Performs other duties as assigned, including working in other departments as needed.


  • Strong interpersonal skills and an attention to detail are required.

  • Basic math skills preferred.

  • Must successfully complete required training and certification processes.

  • Must be employed with the company for at least 6 months.

  • At least 18 years of age.

Environmental Job Conditions

  • Most of the time is spent standing and moving about on hard surfaces. May require bending, crawling, pulling, reaching, stooping and climbing ladders/step stools.

  • May require occasional lifting up to 30 lbs.

  • Exposure to both indoor and outdoor temperatures.

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