Clerk

City of Virginia Beach


Date: 2 weeks ago
City: Virginia Beach, VA
Salary: $29,201 - $45,262 / year
Contract type: Full time
City of Virginia Beach
Requisition ID:


38842




Work Location:


Public Works - Waste Management facility




Pay Range:


G.12, $29,201.30 - $45,262.20




Starting Salary:


Minimum of the Pay Range




Work Schedule:


Monday-Friday 8:00am-5:00pm




Part Time Hours/Wk:





Job Open Date:


1/22/23




Application Deadline:


2/3/23








Job Duties:







CLERK



  • Provide quality customer service in a fast-paced high volume call center using an automated call distributing system (ACD).

  • Assist residents via phone, email (100+ daily), and in person with a wide variety of waste collection, landfill, and recycling related service inquiries.

  • Responsible for generating and entering 100+ work orders in the Access database and Salesforce system.

  • Assist residents with new service and billing inquires.

  • Responsible for processing and reconcilling financial transactions related to the sale of waste containers and yard debris containers.

  • Communicate and coordinate with field personnel on a variety of waste collection activities.

  • Ability to multi-task in a fast-paced enviornment.

  • Prepare various spreadsheets and reports using Microsoft Office programs.







Official City Job Description:


https://www.vbgov.com/government/departments/human-resources/Employment-VBGOV/Job%20Descriptions/Clerk_III_00035.pdf










Working Conditions:


https://workingcondition-summary-prod.s3.amazonaws.com/B.003973.1.pdf










Minimum Requirements:


MINIMUMS: High school or GED plus two (2) years experience and training in fields providing the required knowledge, skills and abilities and associated with such positions as clerk or office assistant. SPECIAL REQUIREMENTS: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.










Additional Requirements:

DMV Transcript: Not Required
CDL: Not Required
DOT History: Not Required
CPS Check: Not Required
Physical: Not Required
Respirator: Not Required
Polygraph Review: Not Required
Psychological Screening: Not Required

Attachments Required: None










Preferences:



The successful candidate would have experience in:





  • Telephone customer service

  • Call center experience

  • Automated Call Distribution System (ACD) experience

  • Computer Data Entry experience

  • Experience with processing and reconciling checks, money orders, and credit card transactions

  • Ability to multi-task in a fast-paced environment

  • Knowledge of correct grammar and punctuation.

  • Knowledge of City of Virginia Beach geography and landmarks.

  • One-year Call Center Experience.











Special Instructions:



  • Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete.





  • Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified, you will not receive credit.





  • Please provide a copy of any certifications or related professional licenses.











  • Please complete the application in its entirety. The application is the primary required document used to screen qualifications and years of experience. A resume does not replace a completed application. Fields on the application left blank, including but not limited to job duties, dates of employment, and hours worked, may cause your application to be incomplete.

  • You will not be able to access the details of this job ad once the closing date has passed. If you would like to retain this information, please take a screen shot or print using your browser's printing capability.

  • Your responses to any "Supplemental Questions", if attached to this requisition, must be supported by the information you give us in the work experience section of this application. Be sure you are thorough in describing your skills and duties as you complete the work experience section. If the information cannot be verified you will not receive credit.

  • Please provide a copy of any certifications or related professional licenses.













VRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.










Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.







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