Guest Experience Specialist- NYC

The Escape Game

Date: 1 week ago
City: New York, NY
Salary: $15 - $17 / hour
Contract type: Full time
The Escape Game
Position: Guest Experience Specialist- New Orleans

Position Description: The Guest Experience Specialist is each guest's first and last impression of The Escape Game! This position serves as the vitally important liaison between our guests and our team

How Guest Experience Specialists Serve Our Guests and Our Team:

  • Using the TEG Steps for Delivering Epic

  • Using the 5 C’s: TEG’s Hospitality Habits

    • Care

    • Customize

    • Courtesy

    • Cleanliness

    • Communication

  • Efficiently managing interactions in the lobby by:

    • Checking in teams

    • Coordinating start times with Team Leader

    • Answering the phone

    • Accurately booking games

  • Being a TEG Brand Ambassador

  • Enthusiastically explaining our games

  • Immediately and graciously resolving service failures

  • Making groups of 2-50 feel welcome, cared for, and excited for their adventure

  • Collecting information and making connections with every guest

  • Introducing teams to their Game Guide

  • Following the Steps for Effective Selling

Job Requirements:

  • Successfully trained on at least 3 game

  • At least 60 days as a TEG team member

  • Demonstrated knowledge of our games, standards, and brand

  • This role requires working nights, weekends, and sometimes holidays

  • Must be able to handle physical activity as it relates to the job such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs and minor game repairs.

  • Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.

Knowledge, Skills, and Abilities:

  • Genuine love for serving others

  • Flexible, humble, and teachable

  • Ability to function both creatively and administratively

  • Basic computer abilities

  • Exceptional listening skills

  • High capacity for creative problem solving

  • Energetic, friendly, and patient

  • Clear and articulate communicator

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