Service Desk Spec
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Company Name: Safelite
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The primary function of the Service Delivery Specialist is to provide support to end users on all company supported applications and hardware. Support is provided via phone, chat service, and the self-service portal.
Find a career. Gain a family.
Safelite will be unlike any place you’ve ever worked. (This won’t be just the daily grind!) You’ll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we’ll strive to give you what you need to have a happy work/life balance.
- Gather, record, and perform initial troubleshooting on customer technical issues via phone support.
- Handle tickets coming in through the self service portal and answer incoming chat requests.
- Manange personal ticket load and ensure timely resolution
- Stay current with all products and services by attending trainings, meetings, and reading all provided documentation
- Other duties assigned by management
- High School Diploma or GED
- Minimum of 1 year customer service experience
- 3+ years in a Call Center or Service Desk environment
- Efficient with Microsoft Office
We’re known as an auto glass company. That’s the focus of what we do. But we’re much more – we’re a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we’re a People Powered organization – and our people come first and our culture matters. We’ll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you’ll ever work.
Internal Associates: Already a member of the Safelite team? Click here to apply via Workday.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients. Click here to learn more about who we are.
Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Click here for assistance, .
Agencies: Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party. Click here to be considered as an approved agency partner.
Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates.
- Estimate only, actual value will depend on benefit elections during enrollment period.
**The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to.