Employee Benefits Account Manager

Alera Group

Date: 1 week ago
City: Ogden, UT
Contract type: Full time
Alera Group
Fringe Benefit Analysts, an Alera Group company is looking for an
Employee Benefits Account Manager to join their team!


Are you looking to be part of a company where you have exciting opportunities to learn, grow and make a positive impact? Join a team where each employee is empowered to listen generously, speak straight, collaborate, and build each other up through mutual accountability and shared success?

If that is what you’re looking for, this is your chance to be part of an amazing organization!


The Employee Benefits Account Manager will collaborate with the sales Producer and Management team to service the benefits consulting needs of our clients. The Account Manager assumes a leadership role over select client relationships. In this role, they will provide project management and collaborate closely with the internal team to oversee small business client relationships. The Account Manager will assume accountability for multi-disciplinary projects including planning, quality-assuring the delivery of work products, and being able to lead client-facing activities

  • The Employee Benefits Account Manager is required to be a self-reliant, highly efficient, and organized person with strong problem-solving communication, and interpersonal skills.

  • Ability to anticipate and meet the assigned clients’ needs in a timely and professional manner to ensure favorable relationships and positive outcomes.

  • Proactive customer service, telephonically, on issues such as but not limited to, benefits review, answering questions on benefits, eligibility, claims and conducting employee meetings, etc.

  • Perform customer service functions in a timely, courteous and professional manner on a day-to-day basis, including, but not limited to responding to customer questions, researching/investigating benefit issues, and problem-solving as required.

  • Responsible for maintaining accurate client demographic and contact information in the company database. Works with team to update.

  • Ownership of renewal closeouts and company database updates for renewing lines of coverage.

  • Communicate and work with internal non-client-facing team members within the allowed timeframe to ensure timely delivery.

  • Conduct open enrollment employee meetings and/or employee education throughout the year as needed.

  • Compliance.

  • Maintain necessary CE credit limit to ensure the appropriate license is kept active.

  • Ownership of the accuracy of all client materials including but not limited to employee booklets, overviews, and carrier spreads.


  • The Employee Benefits Account Manager will need to have a minimum of two years of corporate market-related consulting services experience in the employee benefits area (medical, dental, and ancillary coverages), possess strong knowledge of group health and or managed care plans, and be able to step immediately into a role that requires direct client interface.

  • effective interpersonal and communication skills with the ability to work with a diverse audience of clients and colleagues.

  • Strong computer skills including all Microsoft suite applications.

  • Active Utah Life and Health License.

  • Can work from our Layton or Salt Lake City office.

Equal Opportunity Employment

We're an
equal opportunity employer . All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you're a California resident, please read the California Consumer Privacy Act prior to applying.


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