Information Technology Portfolio Manager


Date: Nov 25, 2022
City: Columbus, OH
Contract type: Full time

Company Description

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Company Name: Safelite

Job Description

Does this position interest you?
You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The role of the Information Technology Portfolio Manager is a new role in the organization and is responsible for managing the Safelite demand management process, aligned with the Belron demand management process, which acts a single front door for all Safelite Portfolio requests (budget and resources).

The Information Technology Portfolio Manager will provide demand and resource management to support the prioritization and delivery of IT portfolio activity. The Information Technology Portfolio Manager will provide key reporting, resource capacity reports, resource utilization dashboards, liaise with a range of senior stakeholders while supporting project delivery, functional and team leads with resource scheduling queries. The Safelite Information Technology Portfolio Manager will interface with the Belron Global Demand Manager for input into global demand processes.

The Information Technology Portfolio Manager will help to create the strategic roadmap for IT delivery in Safelite, aligned with global strategic roadmap priorities, support the assessment and planning of improvement activities, and help manage new requests / demand from the business. The role will be responsible for supporting the Strategic Portfolio Office Lead in establishing a governance approach for unlocking value from our Safelite IT and change capabilities.

Find a career. Gain a family.

Safelite will be unlike any place you’ve ever worked. (This won’t be just the daily grind!) You’ll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we’ll strive to give you what you need to have a happy work/life balance.

Essential Responsibilities:

  • Lead all aspects of demand & portfolio intake in Safelite in line with the Belron Demand & Portfolio Management Processes

  • Lead an integrated monthly process to translate demand from the business units and or functions into an executable plan, including the integration into global review processes

  • Lead the creation and continuous improvement of data-driven demand planning models to provide the most accurate forecasts

  • Supporting the design of initiatives and aligning the demand to the strategic priorities of the business, both Safelite and Belron

  • Manage the process that takes in initiatives, validate concepts, assess delivery flow, and flow sizing of initiatives

  • Works with the Strategic Portfolio Office Lead to line up the projects on the Delivery Plan ensuring the front end of the delivery pipeline is optimized

  • Support business owners through the front end of the delivery process until the initiative is approved into delivery or is placed on the Portfolio backlog

  • Ensure initiatives meet the demand criteria

  • Maintain and communicate a comprehensive dashboard for the demand portfolio and the primary point of contact for status of all demand intake.

  • Supporting delivery partners in managing what flows through to the delivery teams is shaped and prioritized for delivery and the right resources are assigned


  • 5+ years’ experience in Demand Planning/Information Technology Portfolio Managem.

  • Experience in leading projects throughout a wide function/ region and in driving continuous improvements with a disciplined approach.

  • Proven track record of working across Portfolios/Complex Programmed working in a Demand and Resource Management role

  • Previous ownership of demand forecasting

  • Experience of using enterprise project management tools

  • Experience presenting to senior leaders, defending plans and making the case for resources with data

  • Resource management experience, working in a global organization with regional business units

  • Record of strong customer service and ability to balance conflicting priorities

  • Proven track record of strong PMO and administration skills

  • Proven track record in agile product development or general experience in agile methodologies as well as waterfall delivery methods

  • A high level of empathy and the ability to vary styles of interaction to match the needs of a variety of business and technical audiences

We’re known as an auto glass company. That’s the focus of what we do. But we’re much more – we’re a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we’re a People Powered organization – and our people come first and our culture matters. We’ll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you’ll ever work.

Learn more.



Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.


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