MLife Rewards Representative - FT - Excalibur

MGM Resorts International


Date: 1 week ago
City: Las Vegas, NV
Contract type: Full time
MGM Resorts International



POSITION SUMMARY:


The primary responsibility of the M life Rewards Representative is to provide service to guests at the M life Rewards desk, including promoting and enrolling them in the M life Rewards program, conducting redemption and transactions of M life promotions, and answering questions about M life or the property. All duties are to be performed in accordance with department and property policies, practices and procedures.



PRINCIPAL DUTIES AND RESPONSIBILITIES:



  • Assist guests with all requests, answers questions about M life and GameSense and address guest problems in a professional and timely manner

  • Explain the M life Rewards program in detail, enroll guests in M life, and redeem guests’ points or offers

  • Understand principles of responsible gaming and ensure consistent promotion of GameSense to all guests

  • Manage member account information in the database system and issue M life Rewards cards

  • Promote the M life Rewards Mastercard by explaining rewards and benefits to members, accept M life Rewards Mastercard applications, and issue cards to approved members adhering to all applicable procedures

  • Perform other job-related duties as requested



Location:

Las Vegas, Nevada

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