Customer Advocate

Humanity


Date: Nov 25, 2022
City: Tampa, FL
Contract type: Full time
Humanity

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Safelite





Job Description








Does this position interest you?
You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.










The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction. Please be aware this is NOT a remote/WFH job!



What You’ll Get



  • Competitive weekly pay


  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.


  • Up to $5,250 annually in tuition reimbursement.


  • Paid training and all the tools and resources you'll need to be successful.


  • View all our health, wealth and life offerings at www.safelitebenefits.com.




What You’ll Do



  • Welcome in-shop customers and resolve customer concerns quickly and efficiently - without breaking a sweat - often coming up with creative solutions.


  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.


  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.


  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.


  • Review orders from the national contact center and manage dealer part orders and special accounts.


  • All other duties as assigned.




What You’ll Need



  • High School Diploma/GED/Equivalent required.


  • Experience: 1-3 years telephone operations or business administration experience required.


  • Ability to provide world class customer service in a changing, fast-paced operation.


  • Present a professional appearance and wear personal protective equipment.


  • Ability to travel up to 10%.





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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.





Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.




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