Help Desk Technician

Reynolds and Reynolds


Date: 1 week ago
City: Orlando, FL
Contract type: Full time
Reynolds and Reynolds

Motility, an affiliate of Reynolds and Reynolds, is looking for a Help Desk Technician who has a passion for helping others. As a Help Desk Technician, you will be responsible for ensuring proper software operations so that users can accomplish organizational tasks. This included receiving, prioritizing, documenting and actively resolving end user help requests with a high sense of urgency and accuracy. Responsibilities will include, but are not limited to:



  • Become a Motility dealership management product expert

  • Review and prioritize customer issues

  • Diagnose problems with all types of PCs, peripherals and applicants in accordance with standards

  • Test fixes to ensure issues have been resolved

  • Evaluate performance of hardware and software and initiate actions for repair and improvement


About Our Company:


Motility, an affiliate of Reynolds and Reynolds, has been a trailblazer and leader in the software solutions industry. Motility specializes in back office software solutions for the specialty vehicle market. Keeping our key to success is a clean, seamless interface backed by robust data management. Motility cultivates streamlined communication across all departments, while providing owners and managers with powerful tools for meeting and surpassing their dealership’s goals.


Requirements:

  • 1-3 years’ experience working in a technology support center

  • Previous experience with Windows workstations operation systems (Windows 10)

  • Strong knowledge of Server 2012 through 2019, and IIS 8 through 10

  • Ability to communicate effectively (verbal and written)

  • Proven analytical and problem-solving ability

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