Receptionist - CRS

Catholic Charities of Central Florida Inc

Date: Nov 25, 2022
City: Orlando, FL
Contract type: Full time
Catholic Charities of Central Florida Inc

The role of the Receptionist is to performs clerical duties for the Comprehensive Refugee Services ministry, providing clients with appointments, including telephone and personal contact with the community. Performs data entry tasks to document client visits. As Receptionist, provides welcoming atmosphere for clients, visitors and volunteers and maintains an orderly waiting area, answers incoming telephone calls, directing them to the proper staff and providing accurate information; maintains scheduling records; oversees the use and maintenance of office equipment, maintains statistical information as needed. Participates in regular staff meeting.

Essential Duties and Responsibilities:

  • Accept incoming telephone calls and direct to the proper party.

  • Greet and direct clients upon their arrival and give assistance with intake forms.

  • Monitor lobby area.

  • Maintain Visitor Log.

  • Set appointments for the CRS staff.

  • Work in tandem with other clerical/support/administrative staff.

  • Maintain CRS Staff appointment in individual calendars on Outlook.

  • Keep accurate statistics and make reports as requested.

  • Maintain logs for office equipment reports and repairs.

  • Monitor voice mail, fax machine and relay information to proper parties.

  • Open/Close office per schedule.

  • Be cross-trained in other aspects of Administrative office to assist others on the support team in all phases of their daily work.

  • Translate and interpret as needed

  • Participate in all required staff or agency meetings

  • If using agency vehicle, maintain proper auto log and report any incidents, accidents, needed repairs, maintenance, etc. to Supervisor immediately.

  • Performs other duties as assigned.


Experience Qualifications:

  • High School Diploma or equivalent with proficiency in computer skills.

  • At least 3 years’ experience in an office setting with emphasis on receptionist/secretarial work. Have the ability to communicate effectively in English and Creole or French or Spanish, both verbally and written.

  • Demonstrate experience with Microsoft Office Professional including Word and Excel.

  • Operate standard office equipment including a multiple line telephone system, copy machine fax, and scanner.

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