Call Center Representative

Ascension


Date: 2 weeks ago
City: Chicago, IL
Contract type: Part time
Ascension
Details


Department: Telecom Switchboard

Schedule: Part Time (3p-11:30p) with rotating weekends (Employees will take turns on when to work weekends, and when to have the weekend off)

Hospital: Ascension St. Mary Chicago


Location: Chicago, IL





Benefits


Paid time off (PTO)

Various health insurance options & wellness plans

Retirement benefits including employer match plans

Long-term & short-term disability

Employee assistance programs (EAP)

Parental leave & adoption assistance

Tuition reimbursement

Ways to give back to your community





  • Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics.







Responsibilities


Answer incoming calls and performs triage of inquiries


  • Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard.

  • Collect relevant caller data to assist with measurement, tracking and reporting activities.

  • Track inquires, questions and answers and provide resolution.

  • Perform additional clerical duties as assigned.







Requirements


Education:


  • High School diploma equivalency OR 1 year of applicable cumulative job specific experience required

    • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.





Additional Preferences


No additional preferences





Why Join Our Team


Ascension Illinois delivers compassionate, personalized care throughout Chicago and its surrounding suburbs. As one of the largest health systems in Illinois with 15 hospitals and more than 230 sites of care, you will find an environment that allows you to thrive and create a career path you love. Join a diverse team of more than 17,000 associates and more than 600 providers who are dedicated to providing compassionate, personalized care to all




Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states




Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you





Equal Employment Opportunity Employer


Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws



For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:



http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf



EEO is the Law Poster Supplement



Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants





This employer participates in the Electornic Employment Verification Program. Please click the E-Verify link below for more inforamtion




E-Verify

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