Director of Operations

NYC Careers

Date: Nov 25, 2022
City: Manhattan, NY
Salary: $80,931 - $122,000 / year
Contract type: Full time
NYC Careers

  • This position is not eligible for telework.

The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses more than 51,000 businesses in more than 40 industries and enforces key consumer protection, licensing, and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources and, by helping to resolve complaints, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. Through its community outreach and the work of its offices of Financial Empowerment and Labor Policy & Standards, DCWP empowers consumers and working families by providing the tools and resources they need to be educated consumers and to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at or on its social media sites, Twitter, Facebook, Instagram, and YouTube

The Office of Labor Policy and Standards (“OLPS”) enforces the City’s worker protection laws, including Earned Safe and Sick Time Act, the Freelance Isn’t Free Act, the Fair Workweek Laws in fast food and retail, and the Delivery Worker Laws, which protect restaurant delivery workers who work for websites and apps. The Office’s Paid Care Division is devoted to raising workplace standards and addressing the unique challenges faced by nannies, housecleaners, home health aides, and other paid care workers. Working closely with outside stakeholders, OLPS also advocates for new laws, performs research and data analysis to make policy recommendations, and conducts outreach and education to workers, employers, and the general public.

OLPS is seeking an experienced Director of Operations to provide administrative and operational expertise to help promote OLPS’ mission of advocating for and enforcing the rights of New York City workers. Key responsibilities will include:

  • Manage all administrative functions for OLPS, including budget, procurement, finance, and other support operations;

  • Proactively work with DCWP’s Finance, Human Capital, Budget, General Counsel, and other divisions to meet and resolve OLPS’ operational needs;

  • Manage internal processes related to documenting payments by employers of employee restitution and civil penalties;

  • Support data quality assurance by developing familiarity with OLPS case management databases and enforcement processes and coordinating with other OLPS managers to review recordkeeping policies and practices and monitor staff adherence to protocols;

  • Serve as liaison during audits of OLPS’ operations;

  • Oversee OLPS’ contract management and procurement functions, including communicating with OLPS program staff to understand operational needs, researching, and communicating with vendors, and supporting timely processing of procurements with DCWP’s Finance and General Counsel Divisions.

  • Manage and process operating budget expenditures, review submissions from contractors, and track operating budget spending and deadlines;

  • Lead Freedom of Information Law (FOIL) response processes in OLPS, including tracking timelines and gathering documents from relevant staff members, in collaboration with the OLPS FOIL Liaison;

  • Manage OLPS’ physical office space, including submitting facilities and supplies requests, managing workspace allocation, developing, and implementing filing and record retention protocols, and similar projects;

  • Coordinate OLPS hiring, onboarding, promotions, and other personnel matters, in collaboration with OLPS managers and the Human Capital division;

  • Manage OLPS’ budget, in collaboration with the Deputy Commissioner; and

  • Supervise administrative support staff.

Minimum Qual Requirements

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies or a closely related field, and two years of satisfactory full-time professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting, economic or financial administration, or fiscal or economic research; in management or methods analysis, operations research, organizational research or program evaluation; in personnel or public administration, recruitment, position classification, personnel relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, social services program planning/evaluation, or fiscal management; or in a related area. 18 months of this experience must have been in an executive, managerial, administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or

2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in "1" above, including the 18 months of executive, managerial, administrative or supervisory experience, as described in "1" above.

Preferred Skills

  • Effective project manager with the proven ability to successfully guide and manage multiple high-priority projects simultaneously and to organize and drive projects to timely completion.

  • Experience with operations management.

  • Experience with financial management, procurement, and contract management in a government agency.

  • Experience developing, documenting, implementing, and monitoring policies and procedures.

  • Experience analyzing or managing budgets.

  • Strong verbal and written communication skills.

  • Ability to work independently and creatively and to adapt in a fast-paced office environment.

  • Ability to use data to drive planning and implementation.

  • Strong organizational skills including experience working with Microsoft Office, a range of databases, and other software tools.

  • Experience handling multiple assignments with competing deadlines with a high degree of detail, accuracy, and efficiency.

Additional Information

In addition, the NYC Department of Consumer and Worker Protection (DCWP) offers competitive salaries and the following benefits:

Paid Time Off and Holidays

  • Paid time off for vacation and personal leave

  • Paid time off for sick leave

  • A generous holiday package of up to 13 days

Health Benefits

  • Medical insurance plans

  • Dental and vision insurance plans

  • Employee assistance program

Financial and Savings Benefits

  • 529 college savings plan

  • Direct deposit

  • Flexible spending account programs

  • New York City Municipal Credit Union savings program

  • Transit benefit programs

  • Loan forgiveness

Retirement and Pension Plans

  • New York City Employee Retirement System (NYCERS) pension plan

  • New York City Deferred Compensation Plan (DCP) 401(k) and 457 plan

Additional Benefits for Union Members

  • Disability insurance

  • Health club reimbursements

  • Life insurance

  • Supplemental hospital coverage

  • Tuition reimbursement

  • Please note only employees represented by a labor union may qualify for additional benefits provided by the union welfare fund.

Employee Discounts

  • Apple and Dell products

  • Cell phones and plans

  • Gym memberships

  • Special pricing on event tickets through Barclay Center, Plum Benefits and Working Advantage

  • And more!

To Apply

For Non-City/External Candidates: Visit the External Applicant NYC Careers site and type “Consumer and Worker Protection” on the search line. Then locate the Job ID number.

For Current City Employees: Visit Employee Self Service (ESS) to view and click on Recruiting Activities, Careers, and search by Job ID number






  • Appointments are subject to Office of Management and Budget (OMB) approval.

**The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy

  • Drug Screening: A drug screening may be required prior to being appointed.

As of August 2, 2021, all new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability. If you are offered city employment, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by the hiring agency

We are committed to providing reasonable accommodations that enable people with disabilities to enjoy equal benefits and privileges of employment as are enjoyed by others. If you are contacted to attend an interview for one of our open vacancies and would like to request an accommodation for that date, please send an email to [email protected]

If interested in being sent our job postings on a monthly basis, please email your resume at [email protected] Make sure to include your personal contact information and the civil service title you are currently serving and civil service exams you have taken.

55-a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Svc Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

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