Shop Service Technician II - CAT Rental Store

Ring Power Corporation

Date: Nov 25, 2022
City: St. Petersburg, FL
Contract type: Full time
Ring Power Corporation
Main Duties & Responsibilities:

Primary Job Role

Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment

Attends and successfully completes required technician training classes. Maintains high awareness of applicable technical changes in the industry

Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer’s specifications

Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs

Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards

Inspects components to ensure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times

Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed

Approaches work in a positive manner and maintains conduct that is supportive of the work Team. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department

Performs other duties as assigned

Essential Job Competencies

Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace

Job Specific Skills:
Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS

Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises

Information Gathering:
Checks all appropriate sources in identifying the information needed for analysis and decision making. Uses skillful methods in obtaining high quality relevant information. Checks work to ensure accuracy and completeness. Compares observations or finished work to what is expected to find inconsistencies. Clearly documents sources, and organizes the information according to the research needs

Takes Initiative:
Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made

Results Oriented:
Has a strong sense of urgency and commitment to achieve desired results in the face of obstacles and frustrations. Remains focused, does not get bogged down in unnecessary detail. Identifies and utilizes the most efficient methods to successfully achieve tasks on time despite unforeseen events. Driven, maintains a sense of urgency and adjusts schedules as needed to achieve without sacrificing quality of work

Fiscal Accountability:
Follows all fiscal regulations, standards and control procedures when committing fiscal resources or processing financial transactions. Responsibly allocates and accounts for the use of fiscal resources, weighing alternatives and their benefits. Monitors budget usage and ensures critical costs are covered. Seeks ways to reduce costs

Adapts to changing business needs, conditions, and work responsibilities. Adapts approach, goals, and methods to achieve solutions and results in dynamic situations. Recovers quickly from setbacks, and finds alternative ways to reach goals or targets. Open to different and new ways of doing things; willing to modify one's preferred way of doing things

Demonstrated concern to be responsible, reliable, and trustworthy. Maintains commitments. Respects the confidentiality of information or concerns shared by others. Is honest and forthright with people. Takes personal responsibility for the quality and timeliness of work. Punctual, follows instructions, policies, and procedures

Personal Development:
Takes responsibility for personal learning and development by acquiring and refining technical and professional skills needed in job related areas. Obtains developmental opportunities proactively. Actively seeks and embraces growth opportunities
Company Overview:

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano and Miami. Ring Power also has eight facilities outside of Florida - Rhode Island, New Jersey, the Carolinas, Georgia, Texas and California - to serve the needs of other specialized industries and customers

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale

Currently, more than 2,000 employees at 26 locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level

Education and Experience

Formal Education High School diploma or GED

3-4 years

Required / Credentials

Completed all required training curriculum to be designated a Tech II

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers

Not Required but Highly Desired Criteria

Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs

Updating of Knowledge

Job requirements frequently change requiring re-training once or more per year

Responsibility for Change, Innovation, Overall Improvement, and/or Effectiveness

Problem Solving Job requires complex problem solving ability with little guidance. Independent research and analysis are sometimes required to develop solutions

Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries

Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process

Working Environment

Stress Load Occasional exposure to these stresses (less than 20% of the time)

Workload Fluctuation
Job frequently involves changes in priorities, complexity and/or quantity of work

Work Schedule
Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends

Organizational Impact

A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives

Supervisory Responsibility

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

Physical Demands

  • "NA": Not Applicable

  • "O": Occasionally - (up to 3 hours/day)

  • "F": Frequently - (3-6 hours/day)

  • "C": Constantly - (6-8 hours/day)

F: Climbing

O: Balancing

O: Stooping

F: Kneeling

F: Crouching

F: Crawling

F: Reaching

C: Standing

F: Sitting

F: Walking

O: Feeling

F: Fingering

F: Grasping

F: Repetitive Motion

C: Talking

C: Hearing

F: Pushing - Up to 25 lbs.

F: Pulling - Up to 25 lbs.

F: Lifting - Up to 25 lbs.

O: Pushing - 26-50 lbs

O: Pulling - 26-50 lbs.

O: Lifting - 26-50 lbs.

O: Pushing - Over 50 lbs.

O: Pulling - Over 50 lbs.

O: Lifting - Over 50 lbs

Environmental Conditions

  • "NA": Not Applicable

  • "O": Occasionally - (up to 3 hours/day)

  • "F": Frequently - (3-6 hours/day)

  • "C": Constantly - (6-8 hours/day)

C: Inside conditions: Protection from weather but not necessarily from temperature change.

O: Outside environmental conditions: No effective protection from weather.

O: Extreme cold: Temperatures below 32 degrees for periods of more than one hour.

F: Extreme heat: Temperatures above 100 degrees for periods of more than one hour.

F: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level

F: Vibration: Exposure to oscillating movements of the extremities of whole body.

F: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals.

F: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation.

F: Oils: There is air and/or skin exposure to oils and other cutting fluids.

O: Air particulates / contaminants: the worker is required to wear respirator


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