Goodwill Industries of Southern New Jersey and Philadelphia

Date: 1 week ago
City: Philadelphia, PA
Salary: $45,000 - $50,000 / year
Contract type: Full time
Goodwill Industries of Southern New Jersey and Philadelphia

The Career Navigator is responsible for coaching, motivating, supporting, removing barriers, and connecting individuals with barriers to employment to resources, tools, training, and preparing them to be successful in the workplace. The position is a member of the Mission Services team.


  • Follow all Goodwill policies and safety procedures. Must possess professional etiquette.

  • Provide intensive case management services: a. Develop Individualized Employment Plans with each student b. Deliver customer-focused, customer driven goal planning and goal review c. Complete all paperwork as required by Goodwill and funder d. Complete data entry of enrollment, case notes, and all other required data into system of record e. Utilize assessment tools when appropriate to support class instruction f. Engage in routine follow up with program graduates to support with job and/or training placement and monitor retention g. Document and celebrate success stories of program participants h. Model positive and professional behavior by demonstrating positive, pro-social interactions with clients, staff and community representatives, use written and spoken language adequately, use language reflective of a commitment to diversity; demonstrate cultural competence, and model respect and professionalism in all situations.

  • Demonstrate allegiance to the policies, procedures and expectations of Goodwill as well as partner agency: a. Maintain timely and complete documentation, as prescribed b. Participate in required program and community meetings c. Collaborate effectively and communicate proactively with staff and clients d. Complete weekly direct reporting on program data metrics.

  • Model positive and professional behavior.

  • Provide customer-centered services designed to enhance workforce development activities and service strategies for customers.

  • Provides direct program support to re-attach job seekers to the workforce utilizing career pathway exploration and connections to hiring employers, training, and on-the-job training opportunities.

  • Directly support small cohorts requiring intensive training and employment services.

  • Identify and partner effectively with employers receptive to training-based job opportunities.

  • Offer one-on-one case management services to those in the workshop cohorts.

  • Collaborate with other programs for supporting activities and job and/or training placement.

  • Assist job seekers with creating resumes and preparing for interviews.

  • Track and monitor program data and provide updates as requested.

  • Interact courteously with other employees of Goodwill and of businesses for which Goodwill provides services.

  • Maintains a high degree of confidentiality, accuracy, and a professional work environment.

  • Follow all Goodwill policies and safety procedures. Must possess professional etiquette.

  • Regular attendance is required.

  • All other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Excellent verbal and written communication skills. Must demonstrate the ability to read, write, and communicate clearly in English. Bilingual in Spanish is a plus.

  • Able to interact with a wide variety of individuals and demonstrate a positive professional attitude.

  • Experience in a team-oriented environment.

  • Ability to work with little supervision and demonstrate strong initiative and problem solving.

  • Ability to work both remotely and travel to New Jersey and Philadelphia locations for in-person services.

  • Must be well-organized.

  • Must be able to multitask.

  • Must be able to maintain a high level of confidentiality and be responsive.

  • Must be able to adapt to changes in operations and policies and procedures.

  • Must have intermediate knowledge of Microsoft Office Suite.

  • Must possess strong customer service skills and be able to work with internal and external customers.

  • Flexibility to cover other areas of Goodwill when needed.

  • Must possess valid drivers license in good standing and be able to travel to all designated Goodwill locations as needed.

  • Available to work flexible schedule to include nights, weekends, and occasional long hours.

  • Self-starter with excellent anticipation skills, follow up, dependability, and sense of urgency about getting results.

  • Ability to engage in prolonged sitting, standing and/or walking.

  • Ability to work well under pressure, adapt to unexpected events, prioritize and multitask in a deadline driven environment.

  • Ability to lift and/or carry objects weighing up to 10 lbs. frequently with occasional periods of lifting and/or carrying objects weighing up to 25 lbs.

Bachelors degree in business, education, training, human resources, liberal arts or related area preferred. Year for year experience in case management or career counseling can be substituted for education.

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