Technical Specialist

Apple


Date: 2 weeks ago
City: Raleigh, NC
Contract type: Full time
Apple

Summary




Posted: Nov 24, 2022



Role Number:
114438201



Do you love how it feels to help others? After customers purchase our products, you’re the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you’re helping customers get started with the Mac or finding answers to their questions about other Apple devices, you’re ready to share knowledge and provide exceptional assistance. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. Both full-time and part-time jobs are available










Key Qualifications






  • Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members

  • Flexibility to regularly rotate through different technical specialties and skill sets

  • Ability to thrive on change as products evolve











Description





As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple. When a customer needs assistance, you quickly assess their situation. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. At other times, you refer customers to support team members who get them up and running again. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video, and music projects. The entire store team benefits from your commitment to providing the best care for customers. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Discover even more benefits of doing what you love. Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education, and give you special employee pricing on Apple products. Note: Apple benefits programs vary by country and are subject to eligibility requirements









Education & Experience











Additional Requirements







    • You have excellent time management skills and can make decisions quickly.



    • You maintain composure and customer focus while troubleshooting and solving issues.



    • You reassure customers when delivering product diagnoses and potential solutions.



    • You’ll need to be flexible with your schedule. Your work hours will be based on business needs.












Pay & Benefits






  • At Apple, your base pay is one part of your total compensation package.

    Apple employees also have the opportunity to own shares of Apple stock, because all Apple employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing Apple stock if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive other benefits: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

    For information about pay, if you are interested in roles located in one of our Colorado or New York locations click here to select a store and view pay information.

    Note: Apple benefits programs are subject to eligibility requirements.

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