Registered Nurse - Live Answer Part-Time

Tryon Medical Partners

Date: 2 weeks ago
City: Charlotte, NC
Contract type: Part time
Tryon Medical Partners

Registered Nurse - Live Answer Part-Time

Applicants please note: All Tryon employees are required to be vaccinated against COVID-19 or apply for and receive an exemption to this requirement. Exceptions will be granted on the basis of medical or religious reasons only.

General Job Summary:

Manages and documents phone calls pertaining to medical inquiries and medication refills. (This position supports our live answer call center team. There are not remote options for this role at this time. This is a Part Time position with a schedule of Mondays and Fridays and a rotational schedule of Tuesdays and Thursdays. The candidate will be expected to report to our Live Answer Center in SouthPark).

Primary Job Responsibilities/Tasks may include, but not limited to:

  • Working with physicians, MAs, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.

  • Working with physicians, nurses, medical assistants and patients to assess the urgency of patient problems.

  • Recording and maintaining complete and accurate records of patient and physician communications regarding medical care.

  • Possess ability to handle high volume phone call and retrieve messages.

  • Submit electronically/fax new prescriptions and refilling prescriptions according to physician orders.

  • Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.

  • Other duties as assigned.


Education, Experience and Certifications:

  • Graduate of an accredited school of professional nursing. Bachelor's degree is preferred.

  • Must be licensed as a Registered Nurse with the State of North Carolina.

  • CPR Certification through the American Heart Association or American Red Cross required.

  • 3 or more years of experience in a medical setting. some supervisory experience is preferred.

  • Must have a working knowledge of an electronic health record system; Athena preferred.

  • Excellent customer service, computer, communication skills required.

Physical Requirements:

  • Work consistently requires walking, standing, sitting, lifting, reaching, stooping, bending, pushing, and pulling.

  • Must be able to lift and support weight of 35 pounds.

  • Ability to concentrate on details.

  • Use of computer for long periods of time.


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