MGR, HR CLIENT SERVICES

Hawaiian Electric Company


Date: 1 week ago
City: Honolulu, HI
Contract type: Full time
Hawaiian Electric Company

We recognize our competitive advantage - our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.


Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.


Posting End Date: 12/07/2022 at 11:59PM HST


BRIEF POSTING DESCRIPTION:
The P FD HR CLIENT SERVICES Department of the P VP HUMAN RESOURCES Division at Hawaiian Electric Company has 1 Management vacancy available. (Role: Manager Supervisor)


JOB FUNCTION:
Provides leadership, management, and development of the HR Business Partners and related programs to support business units in achieving their people-related objectives and goals. Serves as a strategic thought leader to establish, maintain, and improve effective work relationships amongst managers and employees, build morale, attract, develop and retain talent, in order to support the organization’s strategic plan. Develops strong understanding of the business and strengthens relationships with business unit(s) to support the development of people and execution of human resource strategies, retention, and overall employee engagement. Develops short- and long-range strategic and operational plans for effective deployment of HR programs and services to include organization design, workforce planning, development and utilization, employee and labor relations, and rewards and recognition for the organization.


As the leader of all “business consultants;” serves as an HR expert and credible, trusted advisor providing solutions and recommendations to enhance operational effectiveness and ultimately drive improved business outcomes. Partners with leaders to understand their HR priorities and achieve results on their operating goals and objectives through its human capital resource; oversees internal equal employment opportunity (“EEO”) complaint investigations, unemployment claims, and disciplinary actions involving (bargaining unit and non-bargaining unit) employees and proactively address/resolve issues and/or concerns. Works closely with Labor Relations on bargaining unit matters.


ESSENTIAL FUNCTIONS:



  • Leads the HR Client Services Department and works closely with business leaders to understand business plans and strategies, develop succession plans and growth strategies for business unit workforces, and ultimately drive focus and accountability for meeting business objections and building a successful organization. Plans, organizes, leads and controls the daily operations of the department and ensures the team is working effectively and efficiently and processes run smoothly within and across functions. Provides leadership and support to the HR Business Partners in executing HR programs and services for clients to include providing oversight on recommended and implemented disciplinary actions in the organization, up to and including terminations. Oversees internal EEO complaint investigations, unemployment claims, and disciplinary actions involving (bargaining unit and non-bargaining unit) employees and proactively address/resolve issues and/or concerns.

  • As a thought partner to the senior leadership teams, provides decision support on the human capital dimension of the business. Partners with leadership on strategic initiatives, organization development, change management, and complex employee issues to strengthen overall organizational capability. Partners with departments/divisions to support their strategy and direction providing HR expertise as needed to ensure compliance with both internal and external rules, and regulations. Supports initiatives around talent management and workforce planning (working with Organizational Development & Learning, Talent Acquisition, or Strategic Workforce Planning), HR metrics and reporting activities, and related compliance requirements. Initiates policies and programs that foster a highly-qualified and flexible workforce, and build a solid pipeline for future needs. Leverage workforce analytics and insights to develop and implement a lifecycle approach to talent management focused on forecasting, staffing, development, performance management, career/succession planning, talent movement and retention. Ensures systems, programs and policies are aligned with overall corporate goals and values. Consults with department management to identify and address critical staffing, training, or performance problems. Participates in difficult employee or work group interventions as needed. Work in conjunction with department leadership to manage restructuring and reorganizations to strengthen the business.

  • Fosters a climate of strong accountability, responsibility, ownership, and results orientation within the Client Services Department and with all business unit leaders. Coaches, mentors, and develops HR Business Partners to become trusted strategic business partner with management and employees by thoroughly understanding the business issues of the organization and designing HR strategies to resolve identified business issues.

  • Supports/guides corporate leaders in understanding HR, EEO and other workforce issues and identifying appropriate strategies. Maintains an outward look to benchmark the organization against peers’ and possibly best-in-class practices related to human resource solutions. Conducts management and employee briefings as needed. Performs other duties as assigned.

  • Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.


BASIC QUALIFICATIONS:
Knowledge Requirements



  • Thorough knowledge of human resources (HR trends, practices and labor/employment laws), business or psychology obtained through completion of a Bachelor’s degree program in HR management, business or closely related discipline.

  • Broad knowledge of general management practices and principles; human resource management issues, trends and practices; and state and federal labor laws and regulations.

  • Demonstrated competence and experience in broad fields of human resources including organization design, restructuring and change management, talent acquisition, employee engagement and relations, talent and organization development, performance management, compensation and benefits.

  • Experience with continuous process improvement methodologies (Lean Manufacturing, Six Sigma, Practical Process Improvement, etc.)

  • Working knowledge of general business and financial resources management.

  • Working knowledge of policies and procedures contained in such documents as the General Information Manual, Corporate Code of Conduct, Safety & Health Manual, Collective Bargaining Agreement, etc.

  • Working knowledge of personal computers and software systems, and related software applications such as word processing, spreadsheets, databases and presentation graphics.

  • Graduate degree preferred.

  • PHR or SPHR certification preferred.


Skills Requirements



  • Ability to demonstrate strategic thinking. Thinks of the interrelationships between internal HR functions and the organization as a whole.

  • Demonstrated business acumen to support vision and direction of the organization and business units.

  • Ability to handle multiple projects simultaneously, remain flexible in a demanding work environment, and adapt to rapidly changing priorities.

  • Perseverance and ability to handle high stress situations productively.

  • Demonstrated leadership, flexibility in interpersonal style, and ability to influence and persuade various Management levels, groups or individuals, frequently dealing with sensitive, difficult or confrontational issues.

  • Strong commitment to customer service, teamwork, creating a positive work environment, positive management of organizational change and making a difference.

  • Excellent written, oral, and listening communication skills.

  • Strong facilitation and platform skills.

  • Ability to focus on the details while maintain sight of broader corporate strategy

  • Ability to conceptualize from a systems perspective and apply HR expertise in creative/innovative ways.

  • Demonstrated ability to grasp technical concepts quickly and to learn new skills and knowledge.

  • Demonstrated in-depth analytical and administrative skills for such tasks as preparing, monitoring and analyzing forecasts, preparing performance appraisals; conducting interviews and carrying out company/department policies/procedures.


Experience Requirements



  • Multiple (5-7) years of supervisory and leadership experience, in human resources or closely related field.

  • Extensive (8 or more) years exempt-level experience in human resources or closely related field, with at least one (1) year of experience in a minimum of two, preferably three, HR functions.

  • Several (3-5) years of labor relations experience is preferred.


Role: Manager Supervisor
Number of Vacancies: 1
Work Schedule: Monday - Friday
Work Hours: 7:30 am - 4:00 pm
Lunch: 30 Minutes
Location: HECO Alii Place – Oahu
Hiring Range: The hiring range for the MGR, HR CLIENT SERVICES [Req ID 7902] position is 113,600.00 to 147,600.00. The person selected will be placed according to his/her skills and qualifications. The hiring supervisor is THAO T TRAN.


About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.


The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.


Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.


Should there be no candidates with this experience, the company may consider applicants without such experience who meet the knowledge/skill requirements. If such a candidate is hired, he or she will initially be placed on a development plan commensurate with his/her education and experience level.


Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.


EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.


Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.


Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light (“Company”) are Hawaii Public Utilities Commission (“PUC”) regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC’s Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.


By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.


In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.


Affiliate is defined as “any person or entity that possesses an ‘affiliate interest’ in a utility as defined by section 269-19.5, Hawaii Revised Statutes (“HRS”), including a utility’s parent holding company, except as otherwise provided by HRS section 269-19.5(h).”


Affiliate-Related Entity is defined as “a third party that provides electricity-related services in a regulated utility’s service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge.”


For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions


This list may be amended, updated or revised from time to time without notice.


Job Type: Full-time

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