Customer Service Representative

McKesson


Date: 1 week ago
City: Fort Worth, TX
Contract type: Full time
McKesson
Point of contact for customer queries and resolution. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations and seamless turnaround in problem resolution are maintained and customer claims, product orders and complaints are resolved fairly, effectively and in accordance with the consumer laws. May answer questions and provide prompt information related to potential concerns. Develops organization-wide initiatives to proactively inform and educate customers




Schedule: Work schedule anytime: Monday thru Friday, 7:00am – 9:00pm Central, according to business needs.





  • Standard hours for training: Monday thru Friday, 9:00am – 5:30pm, Central, according to business needs.




***This is an IN-OFFICE position working under a remote setting until further notice




Key Responsibilities:



  • Accept inbound calls and handle customer requests with professional phone etiquette

  • Enter all calls in the Call Tracking System with accurate, well documented call notes

  • Self-starter who display a positive attitude, strong work ethic, and excellent attendance

  • Place direct, drop ship and remote enhanced delivery orders

  • Assist customers with system navigation

  • Ability to contribute effectively and consistently within a team while displaying McKesson I.C.A.R.E. principles

  • Process credit research and document retrieval requests

  • Meet all departmental goals including schedule adherence, attendance, and quality monitoring

  • Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns

  • Work with multiple systems, up to 3 monitor, and multitask in a fast paced environment

  • Strong computer skills to include terminology, function, and navigation

  • Flexibility to work any shift during operational hours: Monday through Friday, 7am to 12am, Central






Minimum Requirements:






  • Education: H.S. diploma or equivalent

  • 1 year experience in Customer Service

  • Entire MS Office Suite (Excel, Word, Outlook, Power Point, Teams, etc.)






Critical Requirements:





  • Detailed knowledge of systems: SAP, Verint, Cisco Finesse, Salesforce, WorkDay





  • Be organized and detail oriented





  • Advanced problem solving and root cause analysis





  • Pay differential for bilingual, fluent, Spanish speaking individuals




Preferred Requirements:



  • Success in a work from home environment preferred

  • Previous call center experience preferred

  • Pharmacy Tech experience preferred






Education:



  • Education: H.S. diploma or equivalent






Agency Statement

No agencies please



Career Level – IC – Business Support – B2



At McKesson, we care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse employee population and ensure they are the healthiest versions of themselves. For more information regarding benefits at McKesson, please click here



As part of Total Rewards, we are proud to offer a competitive compensation package at McKesson. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered




Our Base Pay Range for this position



$14.96 - $24.93




McKesson is an Equal Opportunity/Affirmative Action employer.



All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history



McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to [email protected] Resumes or CVs submitted to this email box will not be accepted



Current employees must apply through the internal career site




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