Assistant Commissioner, Digital Services

NYC Careers

Date: 2 weeks ago
City: Brooklyn, NY
Salary: $80,931 - $180,000 / year
Contract type: Full time
NYC Careers
The Office of Technology and Innovation (OTI) oversees all Citywide technology, privacy, cybersecurity, infrastructure, and telecommunications to ensure the security of, and enhance, City operations and service delivery to New York City's residents, businesses, employees, and visitors. As the City's technology and innovation leader, OTI is responsible for operating, maintaining and securing IT infrastructure and systems that touch every aspect of City life from public safety to human services, from education to economic development crossing the full spectrum of governmental operations

The person who will be most successful in this role will have a deep understanding of government digital service organizations, government procurement and hiring practices and policies, a strong commitment to human centered design and agile development, and experience running multi-disciplinary delivery teams in large organizations.

The NYC Digital Service, part of Strategic Initiatives within the Office of Technology and Innovation (OTI), is the organization charged with streamlining technology operations across the city and revolutionizing how New York City uses digital tools, approaches to doing business, and how it provides services to its residents and visitors.

Described by Georgetown University’s Beeck Center for Social Impact and Innovation as one of the United States’ most high-impact Digital Service teams at the municipal government level, we have a new mandate and are undergoing a once in a decade transformation

About the Role

The Assistant Commissioner for Digital Services is tasked with being the senior leader driving the continued growth, the strategic direction, and increasing the impact of the NYC Digital Service. This crucial leadership role will report to the Deputy Commissioner for Strategic Initiatives and is the person primarily responsible for leading and expanding the adoption of digital-era best practices across the City of New York. The role will consist of 3 focus areas:

Run and expand the NYC Digital Service

  • Lead the development of the digital services portfolio across City agencies;

  • Collaborate with agency leaders including Commissioners, Deputy Commissioners, Chiefs of Staff and CIOs;

  • Oversee teams that build user-centered digital products and online services;

  • Directly manage a team of up to 10 FTEs plus contractors;

  • Ensure adoption of agile methodologies;

  • Set clear targets for projects and measure results;

  • Oversee project sourcing and selection;

  • Report to leadership within OTI.

Oversee and support the Design Practice

  • Oversee and support the Design Practice;

  • Oversee the Design Practice of up to 7 FTEs plus contractors, including the Chief Design Officer;

  • Oversee and support the Chief Design Officer in their efforts to establish a citywide design practice, design system, and digital rebranding efforts;

  • Support the creation, measurement, and implementation of a citywide user research lab, design services, design office hours, and other efforts initiated by Chief Design Officer.

Drive thought leadership on Digital and Design

  • Amplify NYC’s position as a leading digital service team at the national and international digital government movement, in particular, with regard to supporting recruitment efforts;

  • Communicate complex concepts effectively in writing and verbally with staff;

  • Speak publicly on behalf of the City, as needed;

  • Collaborate with academic partners on research and case studies, as needed;

  • Write thought pieces for city owned and approved partner sites that advance NYC as a global leader for municipal government digital transformation.

Minimum Qual Requirements

1. A baccalaureate degree from an accredited college including or supplemented by 24 credits in the field of voice and/or data telecommunications or in a pertinent scientific, technical, electronic or related area, and four years of satisfactory fulltime experience in the performance of analytical, planning, operational, technical, or administrative duties in a voice and/or data telecommunications or closely related electronics planning, management, and/or service organization, one year of which must have been in a highly specialized capacity and 18 months must have been in an executive, managerial, or administrative capacity or in the supervision of staff performing work in the voice and/or data telecommunications field; or

2. An associate degree from an accredited college including or supplemented by 12 credits in the field of voice and/or data telecommunications or in a pertinent, scientific, technical, electronic or related area and five years of experience as described in "1" above; or

3. Education and/or experience equivalent to "1" above. However, all candidates must have at least a four-year high school diploma or its educational equivalent and one year of the specialized experience as described in "1" above and must possess the 18 months of executive, managerial, administrative or supervisory experience as described in "1" above.

Preferred Skills

The preferred candidate should possess the following:

  • Experience with strategic ownership and engaging executives and other stakeholders;

  • Experience working in City government on complex projects with multiple stakeholders;

  • Problem solver with the ability to identify, analyze, classify and prioritize issues and their solutions;

  • High degree of confidence and briefing skill, and comfortable fielding questions and articulating project/program details in front of senior leadership;

  • Outstanding collaboration and team building skill;

  • Advanced experience using Microsoft Project, Excel, and PowerPoint;

  • Ability to manage multiple tasks under tight deadlines.

To Apply

Special Note: Taking and passing civil service exams are necessary to maintain employment with the City of New York. Please check the Department of Citywide Administrative Services (DCAS) website ( for important exam filing information. Please ensure that you are either a permanent employee in the civil service title listed on this posting, or, that you file for the examination when there is an open filing period. For more information regarding the civil service process, please visit the DCAS website at:

  • Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration

For City employees, please go to Employee Self Service (ESS), click on Recruiting Activities > Careers, and search for Job ID #560717

For all other applicants, please go to and search for Job ID #560717



NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program

Please indicate in your cover letter that you would like to be considered for the position under the 55-a program

COVID-19: As of August 2, 2021, all new hires must be vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or disability. If you are offered city employment, this requirement must be met by your date of hire, unless a reasonable accommodation for exemption is received and approved by the hiring agency.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

OTI participates in E-Verify

55-a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.


Day - Due to the necessary technical management duties of this position in a 24/7 operation, candidate may be required to be on call and/or work various shifts such as weekends and/or nights/evenings.

Work Location

Brooklyn, NY

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume