lead Administrator

Encore Theme

Date: Nov 25, 2022
City: Jersey City, NJ
Contract type: Full time
Encore Theme

  • Jersey City, New Jersey

  • 2941899

Job Description

We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit

AWS Cloud Operations


Job Details :

Hands-On with Technologies

  • Cloud - AWS EC2

  • Kubernetes

  • EKS

  • Unified Auth - Okta

  • Docker repository - Harbor

  • Deployment - Kensho Deploy (KD)

  • Persistent data stores - RDS, S3, ES

  • Service Mesh - LinkerD

  • Ingress - Contour, Envoy

  • Metrics - Prometheus

  • Tracing - Jaeger

  • Logs - Fluentd + Kafka + ES + Kibana

  • Exceptions - Sentry

  • Automated Testing -

    • Unit - pytest

    • API / Snapshot - pytest + snapshottest

    • Load - locust.io


  • Level 2 support for above mentioned technologies

  • 16/5 coverage - initially US based clients.

  • Handle register and triage client issues.

  • Initial handling of issues with simple tweaks.

  • Escalation of issues to Level 2

  • Follow up on issues till close.

  • Run reports - Issues per client, response and triage duration.

  • Create SOP documents for all L1 tasks

  • Notify customers of maintenance and any service disruptions.

  • Evaluation and determining the extent/impact of an outage and affected customers.

Benefits @ Wipro

  • Flexible/remote working culture – location is not a limitation of success at Wipro.

  • Global Travel & Relocation opportunities – COVID permitting.

  • Paid Parental Leave

  • Excellent Remuneration Package.

  • Quarterly bonus/variable pay.

  • Quarterly Career Progression Reviews – we do not limit our employees to the usual once per year reviews!

  • Corporate Healthcare Benefits

  • 401k benefits

  • Fringe, Concession + Membership & Subscription Tax Benefits.

  • Financial Advisory & Banking Benefits.

  • Free Ongoing training and development to help you reach your full potential.

  • Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home!

  • Team building, fun activities, and social events – COVID permitting.

Join us in many countries, see full career opportunities

Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law

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