Hardware Support Technician


Date: Nov 25, 2022
City: Baltimore, MD
Contract type: Full time
Whitebox, a rapidly growing Baltimore based e-commerce startup, is looking for an Hardware Support Technician in our North American operation. As a Hardware Support Technician you will be responsible for developing and managing process improvement roadmaps within a specific business unit across the entire Whitebox fulfillment network. You will work closely with the operations leaders in each warehouse to set & measure adherence to standard work, identify and communicate areas of opportunity, coordinate with a diverse group of stakeholders, and create mechanisms to deliver scalable results for the business


  • Troubleshoot warehouse hardware (Chromebook, Chromebox, barcode scanners, thermal and

commercial printers)

  • Communicate with outside vendors to troubleshoot conveyor lines and robotic arms.

  • Maintain the Inventory Management system and set up new devices.

  • Audit warehouse hardware for missing or damaged units.

  • Assist Corporate IT during on-site incidents as needed.

  • Be available on the warehouse floor to respond to requests from users. This

position will involve significant amounts of walking and time on your feet

Required Experience

  • Troubleshooting and administering Chrome OS, macOS, and Windows systems.

  • Working in a ticketing environment (Zendesk, Jira, etc.).

  • Maintaining an inventory of many devices.

  • Basic network experience. Ability to wire up routers and switches and

troubleshoot basic Wi-Fi and network issues

Preferred Experience

  • Experience in a warehouse, logistics, or large retail environment.

  • Experience managing devices on GCP (Google Cloud Platform).

  • Experience with SQL and/or CLI.

  • Experience with network deployment of managed network switches (Unifi).

  • CompTIA A+ Certification a plus.

Basic Qualifications

  • Bachelor’s degree

  • 5-7 years of experience working in

warehouse operations leadership roles

  • You are authorized to work in the US

without sponsorship

  • You pride yourself in leading others;

  • You have an eye for efficiency and have

experience identifying and executing process improvement initiatives

  • You take ownership in your work and

team and are available to work overtime during Whitebox’s peak holiday season

and as needed year-round

What We Offer

  • Open and transparent executive team

  • Unique fast-paced startup experience

  • Casual work environment

  • Impact Program (paid time off for

volunteering in your local community)

  • Stock Options

  • Medical, dental, & vision insurance , 401k

  • Unlimited paid time off

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