Program Specialist V

Dept of State Health Services

Date: 1 week ago
City: Lubbock, TX
Salary: $4,023 - $5,301 / month
Contract type: Full time
Dept of State Health Services

Program Specialist V - The Texas Department of State Health Services (DSHS) seeks highly qualified candidates to fill the 'DSHS EHR Regional Administrator' position within Public Health Region 1. Under the supervision of the Nurse IV, this position will perform senior-level consultative and technical assistance work related to the incoming DSHS Electronic Health Records (EHR) system. Work involves planning and coordinating the regional transition of public health service documentation from a wide range of legacy systems to the new DSHS EHR platform. Work requires providing consultative services and technical assistance to regional leadership, program staff, local public health entities, community organizations, or the general public. Will serve as the lead for all EHR-related implementation in the Public Health Region and is responsible for providing direction to others on the use of the system. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

(35%) Performs technical, training, research, planning, policy, program assessment, and administrative activities related to the implementation of the DSHS Electronic Health Records (EHR) system in the Public Health Region (PHR). During the system design, development, and implementation phases, serves as the primary point of contact for the DSHS EHR Project Manager on regional inputs and assignments related to the DSHS EHR project. Oversees the distribution of project information, assignment statuses, and project status reports. Following system deployment (expected July 2023), serves as the regional Subject Matter Expert on the implementation of the DSHS EHR.

(20%) During the system design, development, and implementation phases, performs analyses of operations in preparation for the migration from regional documentation into legacy systems to documentation in the DSHS EHR. Identifies potential migration risks and prepares reports to outline findings and make recommendations. Following system deployment, receives and triages tickets related to any issues regional program staff may be having in integrating the DSHS EHR into their operations and workflows. Maintains up-to-date and accurate ticket status and documentation; for projects and escalated tickets. Builds and maintains strong working relationships with the central office DSHS EHR Coordinator to ensure the timely and effective escalation of tickets.

(20%) Participates in the development of statewide policies, procedures, standards, and manuals related to the use of the DSHS EHR. Conducts training and provides guidance to staff on the use of the DSHS EHR. Markets the DSHS EHR to regional staff and garners support for its implementation across the PHR. Consults with regional leadership resolve barriers to the implementation of the DSHS EHR, identify training needs, and discuss the effective use of the system.

(15%) Analyzes, collects, and organizes DSHS EHR performance data to help ensure PHR staff compliance with system policies and procedures, statutes, and rules; and recommends corrective action(s) as needed. Analyzes variations in the use of the DSS EHR across PHR programs, and develops action plans to improve system implementation. Prepares administrative reports, and studies and performs specialized research projects on the PHR’s use of the DSHS EHR.

(10%) Participates in regional assignments/duties/special initiatives. May require an alternate shift pattern assignment and/or location. Actively participates and/or serves in a supporting role to meet the agency’s obligations for disaster response/recovery/Continuity of Operations activation- requires completion of at least Incident Command System 100, v200, 700 and 800 courses. Maintains compliance with DSHS Policy, Fleet Operations and Management & Procedures and Standards, and a current valid Texas Driver's License. Maintains compliance with DSHS Immunization Policy: required serologic evidence of immunity to, or documented evidence of vaccination against measles, mumps, rubella, varicella (chickenpox), Tdap, and annual vaccination against influenza (and hepatitis B if applicable).

Knowledge Skills Abilities:

  • Knowledge of local, state and federal laws and regulations relevant to Health and Human Services, Office of Inspector General and of the principals and practices of public administration and management.

  • Knowledge in project management and prioritizing multiple project deliverables, work processes, and timelines.

  • Strong skills in analyzing and evaluating complex program policy and operations issues.

  • Skill in developing and evaluating policies and procedures, to assess risk and develop contingency plans; and to make recommendations and decisions.

  • Skill in problem solving and independent decision making.

  • Skill in project management techniques.

  • Skills in performing research.

  • Skill in the use of standard office equipment and software.

  • Skill in leading staff work processes, setting priorities, and monitoring progress.

  • Skill with Microsoft Office Suite, project management tools, and other presentation tools.

  • Ability to serve as an agency spokesperson in matters related to project management and operations.

  • Ability to analyze and solve problems and make decision that will impact overall business operations.

  • Ability to set and managed priorities judiciously.

  • Ability to organize and develop work plans, coordinate administrative assignments, and adhere to strict deadlines.

  • Ability to interact with senior executive leadership within the Health and Human Services System, stakeholders, other State Government Agencies and officials as well as Legislators and their staff.

  • Ability to manage projects effectively and produce quality work within short deadlines

  • Ability to plan, assign and supervise the work of others.

  • Ability to communicate effectively in written and oral form and be polite, courteous and discreet.

  • Ability to think strategically and creatively to develop creative and workable solutions to complex problems.

  • Ability to work independently within the context of role expectations and responsibilities.

  • Registration or Licensure Requirements:

  • Valid Texas Class C Driver’s License or equivalent license from another state

  • Associates or bachelor’s degree from an accredited college or university with major coursework in information technology, health information management, healthcare informatics, epidemiology, public health, health science, medical business and/or office technology, or related field

  • Experience in providing project management and administrative assistance to a public agency program or private sector business.

  • 3+ years of training and support experience of an EHR for clinical staff strongly preferred.

  • Experience with developing and maintaining tracking systems for documents, tasks, and other assignments.

  • Initial Selection Criteria:

    Associates or bachelor’s degree from an accredited college or university with major coursework in information technology, health information management, healthcare informatics, epidemiology, public health, health science, medical business and/or office technology, or related field. Specialized work experience may substitute for education requirement.(required)

    Experience in public health, healthcare, or other related experience preferred (practice or academia setting acceptable).

    Experience preparing business/technical reports or documentation (e.g., procedures, business processes, project documentation, test plans, solution/decision recommendation documents, etc.) preferred.

    Experience with health information management systems (HIMS), EHR, or EHR like systems (e.g., NEDSS, TWICES, etc.) that contain, or track health related information required. Prefer at least two-years' experience in the development and/or implementation of and/or training on an EHR system/HIMS.

    Additional Information:

    Position is a grant funded position to support and sustain Regional COVID Operations.

    MOS Code:

    Note: Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include: OS; YN; YNS; 611X; 612X; 641X; 712X; OSS; PERS; 8U000; 16GX; 60C0; 63G0; 86M0; 86P0; 88A0; 88B0. For more information see the Texas State Auditor’s Military Crosswalk at

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