Application Manager (NJUS)

NetJets Services, Inc.

Date: 2 weeks ago
City: Columbus, OH
Contract type: Full time
NetJets Services, Inc.
Company: NetJets Services, Inc.

Area of Interest: Information Technology

Location: Columbus, OH, US, 43219

Req ID: 8157

Purpose of Position

The Application Manager is responsible for the day-to-day activities to ensure the operational availability of NetJets applications, including custom build, packaged and SaaS/Cloud based applications. The Application Manager will ensure incidents are addressed and resolved by the application team in a manner commensurate with the understood urgency. The Application Manager works with the Application Owner and Business Owner to validate a healthy backlog of needs for their teams and staffs accordingly. The Application Manager manages the activities associated with the system development life cycle including business analysis, systems analysis, applications development, quality assurance and testing analysis. The Application Manager consults with personnel in other information technology areas to coordinate activities and assists in testing of software and hardware when required. The Application Manager assigns personnel to various activities while ensuring those activities and deliverables are completed with a high-level of quality and system reliability. The Application Manager is also responsible for preparing activity and progress reports regarding the activities of the applications they support. As a people manager, the Application Manager reviews and evaluates work and prepares performance reports, confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods, and plays significant role in maturing information technology best practices.

Tasks and Responsibilities

  • Lead IT application team, following the Software Development Life Cycle, to address defects, incidents, service/ad hoc requests and small enhancements. This includes managing the day to day work of these teams and providing feedback and coaching to team members.

  • Partner with Business Owners and Product Owners to establish intake and prioritization of requests.

  • Actively manage direct reports.

  • Partner with Application Owners and other Application Managers to ensure 24x7 support coverage.

  • Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.


Bachelor's in Computer Science or Information Technology

Certifications and Licenses

Years of Experience

8-10 years of experience

Core Competencies



Strives for Positive Results



Knowledge, Skills, Abilities and Other (KSAOs)

  • 8 - 10 years experience including 3+ years of experience in a management role preferred

  • Ownership of all IT Service Management process for the team including financial, availability, service level, capacity, service continuity, change, release, configuration, knowledge, service request, incident and problem resolution

  • Continuous improvement of production operations and Cloud platform efficiencies

  • Optimize product run through the introduction of artificial intelligence, analytics and automation

  • Project Management and Scrum Master experience delivering enterprise-scale solutions

  • Experience managing and leading teams in a fast paced quickly changing environment

  • Experience managing in a 24x7 environment

  • Experience with managing through ambiguity and ability to multitask across different domains

  • Experience with project/resource management tools, agile team management tools/information radiators, risk management, and software development life cycle/project management life cycle processes and disciplines

  • Experience with planning, budgeting and financial analysis activities

  • Experience with acquiring and cultivating talent through multiple pipelines

  • Demonstrated ability to learn and quickly comprehend new concepts

  • Demonstrated strong oral and written communication and presentation skills. Ability to effectively communication to executive leadership with poise and conciseness

  • Experience facilitating meetings with multiple customers and technical staff, including building consensus and mediating compromises when necessary

  • Proven track record of driving innovation solutions and uplift

  • Demonstrated strong problem-solving skills in a consultative/advisory manner

  • Demonstrated ability to exercise good judgement, make sound decisions, and escalate issues / decision making where appropriate

  • Demonstrated leadership and management skills, including delegating, mentoring, and coaching/performance management

  • Experience in risk, issue, change and scope management. This includes experience with agile ceremonies to plan and estimate, map story cards, and establish delivery targets (MVPs)

  • Demonstrated ability to ensure quality through the software lifecycle, including managing interactions and dependencies among and between agile and non-agile teams to deliver holistic solutions

  • Experience in a wide range of software development technologies and architectures

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