Reservations Agent

Four Seasons

Date: Nov 25, 2022
City: Baltimore, MD
Contract type: Full time
Four Seasons

Four Seasons Hotels & Resorts have been ranked FORTUNE magazine’s 100 Best Companies to Work for, every year since 1998… come and find out why! Four Seasons Hotel Baltimore is seeking a Reservations Agent with experience providing exceptional service standards. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service.

Join a diverse and talented team in Harbor East Baltimore

Hugging the shoreline, with unmatched views across the water, Four Seasons Hotel Baltimore offers a chic, resort-like getaway in the heart of Harbor East, the city’s hippest new district. Walk to great restaurant and shops and local attractions. Referred to as “the crown jewel of Harbor East” the Four Seasons Hotel Baltimore has 256 guest rooms including 45 suites.

The role of the Reservations Agent

The Reservations Agent is responsible for selling the hotel and providing information to prospective guests by capturing sales from the incoming calls and coordinating details of each reservation to ensure the guest’s satisfaction. The focus of a Reservations Agent is to sell not only the hotel, but handle reservations and upsell the Spa and all Food and Beverage outlets.

Other roles include answering incoming PBX calls in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions, and calling to confirm and/or guarantee non-guaranteed reservations.

Some Benefits Four Seasons Hotel Baltimore employees enjoy:

  • Competitive Salary & Wages

  • Excellent Training & Development

  • Complimentary Accommodation at other Four Seasons Hotels & Resorts

  • Complimentary Dry Cleaning for Employee’s Uniforms

  • Complimentary Employee Meals

  • 401(k) Retirement Plans


Work authorization in the United States required.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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