In-Room Dining Coordinator

Four Seasons

Date: 1 week ago
City: Nashville, TN
Contract type: Full time
Four Seasons

We are turning up the volume in Music City and we want you to join our playlist! Weaving the warmth of southern hospitality with the intuition of Four Seasons service, our team is changing the landscape of Nashville.

The Opportunity:

We are seeking an In-Room Dining Coordinator , an exciting opportunity to be part of the new Four Seasons Hotel and Private Residences Nashville!

We are looking for an individual who can delight guests by coordinating In-Room Dining experiences through a detailed and guest-focused perspective. R eceiv ing guest requests and communicat ing directly with the team to deliver the best personal dining experience possible, acting on guest needs, both expressed and unspoken. Intuition and articulation will be essential in successfully mastering the role .

Responsibilities I nclude ( but are not limited to ) :

  • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.

  • Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.

  • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.

  • Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.

  • Work harmoniously and professionally with co-workers and supervisors.

Preferred Qualifications and Skills:

  • Prior experience of 1-2 year’s in Food & Beverage is preferred.

  • Knowledge of internal systems is preferred.

  • A sincere willingness to provide service to residents, guests, and peers.

  • Good organizational skills, with the ability to work independently.

  • Ability to function well under pressure, set priorities and adjust to changing conditions.

  • High work ethic, with a sense of responsibility for the role filled within our team.

  • Attention to detail and accuracy. Able to learn and execute processes associated with computerized point of sale systems, visual planning and retail procurement/ inventory control.

About Four Seasons Hotel & Private Residences Nashville

A soaring new landmark on the Nashville skyline, Four Seasons pays homage to the city’s creative spirit. 40 stories high, with 235 keys (42 suites) and 143 residence units, the property is located in the upmarket neighborhood of SoBro where floor to ceiling windows provide unobstructed downtown panoramic views. The hotel will feature 25,330 sq ft of meeting space, Mimo Restaurant and Bar, a luxury spa, and an outdoor pool deck.

Service Culture

Currently operating over 120 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What to Expect

  • Dynamic Employee Culture where you are encouraged to be your true self!

  • Inclusive and diverse employee engagement events all year-round

  • Competitive wages and benefits (Medical, Dental, Vision, Employee Assistance Program, and 401k Retirement Plan ) as well as Vacation & Holiday Pay

  • Sick Pay, Disability Coverage and Life Insurance

  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts

  • Complementary Uniforms and uniform care

  • Complimentary Employee Meals

  • Comprehensive learning and development programs to help you master your craft.

  • And so much more!

Visa Requirements

Authorization to work in the United States is required for this role.


Four Seasons is dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. The deeply instilled Four Seasons culture is personified by its employees – people who share a single focus and are inspired to offer great service. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us, discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

Learn more about what it is like to work at Four Seasons, visit us:

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

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