Business Relationship Analyst - (Digital Transformation and Business Relationship Management)

Central Piedmont Community College


Date: 1 week ago
City: Charlotte, NC
Salary: $47,817 - $74,118 / year
Contract type: Full time
Central Piedmont Community College

Central Piedmont is currently accepting applications for the position of
Business Relationship Analyst - (Digital Transformation and Business Relationship Management)
Job ID: req5131
Position Closing Date: December 30, 2022 or Open Until Filled


GENERAL FUNCTION AND JOB DUTIES



General Function


The Business Relationship Analyst (BRA) is a member of the Digital Transformation / Business Relationship Management (DxBRM) Team located within the Information Technology Services (ITS) unit and reports to the Business Relationship Manager (BRM). The BRA is responsible for supporting positive customer relationships and collaborating with teammates to promote effective digital transformation to achieve institutional value. The BRA’s primary goal is to maintain a contextual awareness of clients’ needs and work with them on ways to improve technological services and processes to better serve their needs. The BRA will contribute to and support a safe and inclusive collaborative environment focused on delivering outstanding customer service and excellent quality work.




Characteristic Duties and Responsibilities


Builds and fosters relationships with stakeholders to understand technological needs of students, faculty and staff


Maintains a broad understanding of industry trends and potential applications that may be leveraged to continually enhance the business relationship processes


Facilitates product evaluation exercises


Creates required concise documentation following the stakeholders’ need to improve processes and implement technology solutions


Applies data visualization and other visual modeling skills that help in capturing and communicating information visually


Provides quality assurance to verify whether a software and the working team is well equipped to fulfill a specific need


Works with solution engineers (SE’s) to develop and validate solutions that meet business goals and objectives


Helps determine if service requests are covered by anything in the Service Catalog


Develops and distributes surveys to assess current technology usage




Knowledge, Skills, Abilities and Characteristics


Strong Analytical skills


Great understanding of various business strategies and ways to assess performance on a timely manner


Understand the various options that can be used to solve a service inquiry


Thorough understanding of technologies that impart value achievement


Time management skills


Capable of adapting to changes quickly and effectively


Clear and effective communication skills and ability to explain difficult technical concepts to non-technical individuals


Problem solving skills that assist with identifying a problem and a potential solution


Critical thinking skills to analyze and find the best and most feasible solution


Ability to understand the clients’ business and technical goals


Experience managing conflict around requirements & project dependencies


Presents feasible and practical solution proposals


Experience understanding priorities, trade-offs, phasing, and cost/benefit decisions


Experience working with 3rd party vendor/partner relationships


Experience in understanding web and service technology and providing capability guidance



MINIMUM QUALIFICATIONS



Minimum Requirements


Associate’s degree in Computer Science or IT related field


2 + years of relevant experience in IT or business


Excellent communication skills (oral and written)


ITIL v4 Foundation certification will be required within 9 months of hiring.




Preferred Qualifications


Bachelor’s degree in Computer Science or IT related field


4 + years of relevant experience in IT or business


Excellent communication skills (oral and written)





REQUIRED DOCUMENTS



  • A completed Central Piedmont application must be completed on-line. During the on-line application process, applicants will be prompted to upload or build a cover letter and resume.

  • College transcripts (if required for the position) must be attached on-line in the "additional documents" section of the application process.

  • Applicants that do not have an electronic copy of their transcripts, or find the electronic copy is rejected on-line due to the file size, may fax their transcripts to (704) 330-6066 for attachment to the on-line application.

  • All applications must be received in the Human Resources office by 11:59 p.m. on the closing date posted to be guaranteed for consideration. Applications of qualified candidates received after this date may be considered at the discretion of the hiring manager.


CONDITIONS OF EMPLOYMENT


Salary for this position is $47,817 - $74,118. Pay grade for this position is L. Initial placement for new employees is customarily at entry level through 25% percentile. Contract type is Professional. Ability to work a flexible schedule, which may include off-shift hours, evening and weekend assignments may be required of any position. All positions are subject to budget approval. Central Piedmont offers an excellent benefits package to full-time employees including Health, Dental, Vision, Retirement, Life Insurance, Flexible Spending Accounts, Education Benefits, Disability and more.


ABOUT Central Piedmont



Central Piedmont Community College is Mecklenburg County’s resource for academic excellence and cultural enrichment. Central Piedmont is in close proximity to the Queen City’s robust public transportation system, professional sports arenas, and a number of premiere restaurant and shopping outlets that attract visitors from Mecklenburg County and beyond. Today, close to 40,000 students call Central Piedmont home. With eight locations, it is one of the largest community colleges in the Carolinas and serves people of all ages who seek a real-world, affordable, hands-on education that will transform their lives and strengthen the economic, social, and cultural environment of Mecklenburg County



Notice of Nondiscrimination

As a recipient of federal funds, Central Piedmont is required to comply with Title IX of the Higher Education Amendments of 1972, 20 U.S.C. § 1681 et seq. (“Title IX”), which prohibits discrimination on the basis of sex in educational programs or activities. Central Piedmont Community College does not discriminate on the basis of sex in its educational programs or activities, including in the context of admission or employment.

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