Business Relationship Analyst - (Digital Transformation and Business Relationship Management)

Central Piedmont Community College

Date: 1 week ago
City: Charlotte, NC
Salary: $47,817 - $74,118 / year
Contract type: Full time
Central Piedmont Community College

Central Piedmont is currently accepting applications for the position of
Business Relationship Analyst - (Digital Transformation and Business Relationship Management)
Job ID: req5131
Position Closing Date: December 30, 2022 or Open Until Filled


General Function

The Business Relationship Analyst (BRA) is a member of the Digital Transformation / Business Relationship Management (DxBRM) Team located within the Information Technology Services (ITS) unit and reports to the Business Relationship Manager (BRM). The BRA is responsible for supporting positive customer relationships and collaborating with teammates to promote effective digital transformation to achieve institutional value. The BRA’s primary goal is to maintain a contextual awareness of clients’ needs and work with them on ways to improve technological services and processes to better serve their needs. The BRA will contribute to and support a safe and inclusive collaborative environment focused on delivering outstanding customer service and excellent quality work.

Characteristic Duties and Responsibilities

Builds and fosters relationships with stakeholders to understand technological needs of students, faculty and staff

Maintains a broad understanding of industry trends and potential applications that may be leveraged to continually enhance the business relationship processes

Facilitates product evaluation exercises

Creates required concise documentation following the stakeholders’ need to improve processes and implement technology solutions

Applies data visualization and other visual modeling skills that help in capturing and communicating information visually

Provides quality assurance to verify whether a software and the working team is well equipped to fulfill a specific need

Works with solution engineers (SE’s) to develop and validate solutions that meet business goals and objectives

Helps determine if service requests are covered by anything in the Service Catalog

Develops and distributes surveys to assess current technology usage

Knowledge, Skills, Abilities and Characteristics

Strong Analytical skills

Great understanding of various business strategies and ways to assess performance on a timely manner

Understand the various options that can be used to solve a service inquiry

Thorough understanding of technologies that impart value achievement

Time management skills

Capable of adapting to changes quickly and effectively

Clear and effective communication skills and ability to explain difficult technical concepts to non-technical individuals

Problem solving skills that assist with identifying a problem and a potential solution

Critical thinking skills to analyze and find the best and most feasible solution

Ability to understand the clients’ business and technical goals

Experience managing conflict around requirements & project dependencies

Presents feasible and practical solution proposals

Experience understanding priorities, trade-offs, phasing, and cost/benefit decisions

Experience working with 3rd party vendor/partner relationships

Experience in understanding web and service technology and providing capability guidance


Minimum Requirements

Associate’s degree in Computer Science or IT related field

2 + years of relevant experience in IT or business

Excellent communication skills (oral and written)

ITIL v4 Foundation certification will be required within 9 months of hiring.

Preferred Qualifications

Bachelor’s degree in Computer Science or IT related field

4 + years of relevant experience in IT or business

Excellent communication skills (oral and written)


  • A completed Central Piedmont application must be completed on-line. During the on-line application process, applicants will be prompted to upload or build a cover letter and resume.

  • College transcripts (if required for the position) must be attached on-line in the "additional documents" section of the application process.

  • Applicants that do not have an electronic copy of their transcripts, or find the electronic copy is rejected on-line due to the file size, may fax their transcripts to (704) 330-6066 for attachment to the on-line application.

  • All applications must be received in the Human Resources office by 11:59 p.m. on the closing date posted to be guaranteed for consideration. Applications of qualified candidates received after this date may be considered at the discretion of the hiring manager.


Salary for this position is $47,817 - $74,118. Pay grade for this position is L. Initial placement for new employees is customarily at entry level through 25% percentile. Contract type is Professional. Ability to work a flexible schedule, which may include off-shift hours, evening and weekend assignments may be required of any position. All positions are subject to budget approval. Central Piedmont offers an excellent benefits package to full-time employees including Health, Dental, Vision, Retirement, Life Insurance, Flexible Spending Accounts, Education Benefits, Disability and more.

ABOUT Central Piedmont

Central Piedmont Community College is Mecklenburg County’s resource for academic excellence and cultural enrichment. Central Piedmont is in close proximity to the Queen City’s robust public transportation system, professional sports arenas, and a number of premiere restaurant and shopping outlets that attract visitors from Mecklenburg County and beyond. Today, close to 40,000 students call Central Piedmont home. With eight locations, it is one of the largest community colleges in the Carolinas and serves people of all ages who seek a real-world, affordable, hands-on education that will transform their lives and strengthen the economic, social, and cultural environment of Mecklenburg County

Notice of Nondiscrimination

As a recipient of federal funds, Central Piedmont is required to comply with Title IX of the Higher Education Amendments of 1972, 20 U.S.C. § 1681 et seq. (“Title IX”), which prohibits discrimination on the basis of sex in educational programs or activities. Central Piedmont Community College does not discriminate on the basis of sex in its educational programs or activities, including in the context of admission or employment.

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