IT Helpdesk

Woongjin, Inc


Date: Sep 23, 2022
City: Plano, TX
Contract type: Contractor
Woongjin, Inc

Company Description

Our Mission

WOONGJIN INC is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients.  We have a strong moral code that includes the service of goodness without expectations of reward.  We are motivated by a sense of responsibility and servant leadership.

Job Description

• Serving as initial point of contact for telephone and e-mail inquiries for internal applications, hardware, printers and remote technology

• Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Desk application

• Following up on any outstanding issues with customers regarding status and closure of incidents/requests

• Manage user accounts updates, password resets

• Troubleshooting and resolve all hardware, software and network problems

• Escalate issues to second and third level support teams

• Document procedures, FAQs, and inventory of assets

• Must be willing to travel up to 10% of time

Qualifications

• Strong working knowledge of core applications including Windows/Mac OS, Microsoft Office, Imaging Software, and Active Directory

• Experience with Helpdesk ticket tracking software and knowledge of remote desktop support tools

• Excellent problem-solving, communication and interpersonal skills

• Advanced Mac experience  and skills

• Associates degree or higher with at least 5 years of Corporate Help Desk or PC/Network Technician experience, or the equivalent combination of education and/or experience

• Knowledge of Windows XP/7, Mac OS, Office 2007/2010/2013, PC hardware, Remote Support and VPN

Additional Information

All your information will be kept confidential according to EEO guidelines.

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