Conference Planning Manager

Nationwide Hotel and Conference Center

Date: Sep 23, 2022
City: Columbus, OH
Contract type: Full time
Nationwide Hotel and Conference Center
Nationwide Hotel and Conference Center located in Lewis Center, Ohio is searching for a Conference Planning Manager!

This individual executes and manages assigned meeting and event groups (once contracted), while maximizing revenues and guest satisfaction by working cooperatively with all related Operations Teams to ensure the highest level of service. Ensuring that all of the dots are connected for each of the events that the Planning Managers is servicing.

Primary Responsibilities:
  • Fantastic customer service ethic, embracing the Nationwide Hotel and Conference Center mission statement with high emphasis on exceeding Clients’ expectations at all times and always providing authentic hospitality to each and every Guest.
  • Ensures the accurate and timely flow of information, superior levels of performance and dependable and friendly service to external and internal clients.
  • Supervises the planning and coordination of meetings and events, and guest room related activities (related to assigned group), to ensure the obligations by the hotel and client are met with satisfaction. Act as liaison between Sales and the Operations Team by disseminating appropriate information as it relates to the meeting and/or event.
  • Manage and monitor room blocks according to contract specifications to include, room block cut-off dates, review room pick-up, and attrition.
  • Manage and monitor food and beverage minimums according to contract specifications.
  • Maintain strong client relations and ensure that meeting/event specifications are communicated and executed for a successful meeting experience. Organize and conduct pre/post meetings with assigned groups.
  • Effectively upsell throughout the pre-meeting/event and event phase, to include: food and beverage, amenities, audiovisual and special request services.
  • Responsible for setting up master bill routing in and ensuring each guest in system as a package (price) attached to the booking. After completion of each assigned meeting, review master group folios and proforma at the end of each meeting for accuracy.
  • Ability to multi-task multiple meetings/and or events simultaneously and at different planning stages. Identifies operational challenges/and or opportunities related to meeting and/or event and develops seamless solutions.
  • Is responsible for participating in the planning program meeting, along with the other members of the Planning Department.
  • Participate in site tours with contracted clients as well as potential clients
  • Is actively engaged in the daily operations of the conference center.
  • Participating in Nationwide Hotel and Conference Center’s Manager on Duty Program.
  • Other Duties as assigned.
Our attractive compensation package includes medical, dental, vision, life, 401k with match, STD/LTD, vacation, PTO, dining and travel discounts, special offers from our business partners, and discount programs for selected cell phone providers.

Qualifications, Education, Experience, Skills, and Abilities: * Bachelor’s Degree preferred or at least 2 years work experience in catering/event planning in the hospitality industry.
  • Experience with Delphi and Maestro operating systems preferred
  • Proficient using the latest versions of Microsoft Word, Excel, PowerPoint, Mail Merges, Email and Web searches.
  • Excellent interpersonal skills both in person and by phone with high level of professionalism to deal effectively with all types of personalities.
  • Superb organizational skills – ability to prioritize, multi-task, direct and solve problems effectively without little supervision.
  • Highly enthusiastic and self-motivated.
  • Time management and ability to prioritize projects.
  • Ability to work with and win over multiple personalities when planning one event for a successful overall outcome.
  • Ability to fully deliver on guests’ expectations.
  • Ability to work collectively and collaborate with multiple departments to ensure all details are communicated and flawlessly executed.
  • Eye for detail to ensure all spaces and set ups are worthy of a distinct, sophisticated events campus.
  • Ability to stay current and fresh with industry trends to provide our clients with progressive ideas that have “wow factor” for their event
Nationwide Hotel and Conference Center is managed by Columbus Hospitality Management, a company committed to providing quality service and memorable guest experiences in a positive and welcoming work environment. We are focused on supporting the needs of our team through our commitment to the family/work life balance and by providing development opportunities.

We are proud to be a Drug Free Workplace/EOE. All applicants will be required to submit to a background check prior to employment.

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