Child Support Agent II POS # 236 & 220

Cumberland County


Date: Sep 23, 2022
City: Fayetteville, NC
Salary: $38,840 / year
Contract type: Full time
Cumberland County
Position Overview

This position is located in Child Support and is a journey level case management position in one of our Enforcement Units. Employees in this class manage a large caseload. Work involves gathering evidence, preparing legal documents, filing motions, calculating arrears, determining the appropriate course of action, and assisting department attorneys in the courtroom. Work is performed independently and is subject to review by a designated Child Support Lead Agent, I, and Child Support Supervisor I. Employees confer with lead agents and supervisors on complex issues, policy problems, and novel situations.

Examples of Duties
  • Provide mandated child support services which include location of noncustodial parents, administrative and judicial enforcement of child support orders
  • Work involves gathering evidence, drafting legal orders, computation of the appropriate child support amount using NC Child Support Guidelines, determining proper course of action, and assisting the staff attorney with preparation for court as well as presenting cases with the staff attorney in the courtroom
Minimum Qualifications

Four-year degree from an accredited college or university in business administration, human resources, paralegal, accounting, or other closely related degree and 6 months of experience in areas of child support, social services eligibility, investigations, legal, or finance that provide the knowledge, skills and abilities to perform the work; or graduation from an accredited two-year college or technical school with a degree in business administration, human resources, paralegal, accounting, or other closely related degree and 2 ½ years of experience in areas of child support, social services eligibility, investigations, legal, or finance that provide the knowledge, skills and abilities to perform the work; or graduation from high school and 4 1/2 years of experience in areas of child support, social services eligibility, investigations, legal, or finance that provide the knowledge, skills and abilities to perform the work; or an equivalent combination of education and experience. A formal transcript will be required. College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Human Resources, 117 Dick St. Fayetteville, NC 28301.

Necessary additional requirements:

Successful completion of Basic Math and Basic Excel tests will be required. Candidates selected as qualified will be contacted via email by a Human Resource representative for testing.

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Negative drug screen and background check are required.

Knowledge, Skills and Abilities
  • Thorough knowledge of the Child Support Enforcement Program and Automated Case Tracking System (ACTS) related legal procedures, judicial operations and office management practices and procedures
  • Skill in interviewing, investigating, and analyzing case variables
  • Ability to organize and summarize case information
  • Ability to represent child support program in oral and written form
  • Ability to analyze and interpret rules, regulation, and procedures

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