Telephone Operator

VIPcare


Date: Sep 23, 2022
City: Tulsa, OK
Contract type: Full time
VIPcare
WHAT’S YOUR WHY? At VIPcare, we value you. We see you. Team Members at VIPcare are living their why and building their careers with a reliable team that shares our value of providing 5-star service that always puts patient care and outcomes first. You’ll be part of a team our senior population trusts to care for their health, someone they look to for healthcare guidance to get them healthy and keep them healthy.

VIPcare is a quality-based healthcare organization that focuses on prevention. We encourage four well visits per year, proactive outreach to our most fragile and at-risk patients, same-day urgent appointments, and transitional care management.

THE OPPORTUNITY

Operates telephone switchboard to route, receive and place calls to all campus locations. Disseminates information to callers as necessary.

Essential Duties:
  • Operates switchboard equipment in order to answer incoming calls; determines the intent of caller and makes the appropriate connection.
  • Receives and routes a variety of calls for general campus information including complaints, emergencies, bomb threats, and security calls.
  • Assists in maintaining and updating telephone directories and event schedules via a computerized database when notified of changes in order to access correct information.
  • Places long-distance and conference calls for authorized parties.
  • Assists in reporting telephone equipment or service complaints and problems.
  • Maintains logs of calls placed and any additional information required for various reports or special projects.
  • Trains or assists with training new telephone operators in the performance of job duties.
  • Operates and maintains telephone system which disseminates informational messages to callers regarding specific topics; determines what information caller requires and plays appropriate tape; maintains tape inventory.
Knowledge, Skills, and Abilities:

- Knowledge of centralized telephone systems.
- Skill in the operation of telephone equipment.
- Skill in dealing diplomatically with the public under stressful conditions.
- Knowledge of personal computers and methods of updating databases.
- Ability to effectively communicate.

Minimum Qualifications:

- One year of experience operating a multi-line telephone or switchboard system; OR,
- Any equivalent combination of experience, training, and/or education approved by Human Resources.

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