Program Manager, Labs

Bloom Institute of Technology

Date: Sep 23, 2022
City: San Francisco, CA
Contract type: Full time
Bloom Institute of Technology
We started Bloom Institute of Technology because we believe that the “traditional” model of higher education is broken. Every year, people as young as 17 years old take on tens of thousands of dollars in student debt and pray that the education they\'re investing in will land them on a job on the other side.

Unfortunately, traditional colleges and universities have no incentive to ensure their graduates get hired - they get paid regardless.

At BloomTech, we believe there is a better way to approach education.

Instead of asking our students to bet on us, we bet on them first. This paradigm-shifting model allows us to align the incentives of the school with the incentives of our students - and we all win when our graduates succeed.

We\'re in this together.

If that sounds exciting to you, let\'s talk. Our success depends on building teams who can challenge each other\'s assumptions with fresh perspectives. To that end, we don\'t just accept differences - we celebrate them. BloomTech welcomes a diverse pool of applicants, including those from historically marginalized groups and non-traditional backgrounds who can appreciate the diverse student communities that we serve and are looking to grow into. This includes women, people with disabilities, people of color, formerly incarcerated people, individuals who are lesbian, gay, bisexual, transgender, queer and/or gender nonconforming, first and second generation immigrants, veterans, and people from different socioeconomic backgrounds.

Role Overview:

The Labs Program Manager will oversee the team and continuously evaluate and improve all business processes of the Labs program at Bloom Institute of Technology. They\'ll also own and collaborate on experiential learning projects to ensure efficiency and an effective link to key metrics.

Learners in the final units of instruction at Bloom Institute of Technology learn key computer science concepts to conquer code challenges, draft and iterate their career artifacts, and practice job searching skills. They also prepare for a successful technology career through experiential learning-planning, designing, implementing, and delivering software products in a highly collaborative work environment. After graduation, BloomTech graduates must be armed and prepared to conquer the interview gauntlet.

The Labs Program Manager role is critical to ensuring that all BloomTech graduates emerge job ready and that school operations remain effectively driven by outcomes. You\'ll serve as a liaison among multiple programs, identifying and bridging gaps to craft a seamless experience for learners driven by elegantly scalable operations. You\'ll leverage systems thinking to connect many disparate dots and bridge products with people, overseeing and arming staff in each organization with key insights. Ultimately, you\'ll own the people, processes, and machinery that ensure that BloomTech Labs is effectively job-driven, providing incentive-aligned education and support to fulfill the mission.

Our program and our staff are fully remote.

What You\'ll Do:
  • Hire, train, and manage the Labs team of Engineering Managers, Data Science Managers, Design Managers, Product Managers, Release Managers, and more.
  • Oversee, maintain, and continuously evaluate and improve all business processes of the Experiential Learning organization and related projects to ensure efficiency and an effective link to key metrics.
  • Collaborate with cross functional peers and stakeholders to ensure smooth, cohesive operations that translate into a stable, seamless, and high-quality learner experience.
  • Coordinate cross-functional efforts as a representative of Labs.
  • Ensure Labs processes, new programs, learner-facing comms and academic and non-academic support integrate seamlessly with the entire learner experience.
  • Maintain scalable systems to track learner progress and business metrics.
  • Manage instructor schedules and learner-facing calendars.
  • Provide quantitative and qualitative reports on learner progress and key results.
  • Communicate and collaborate with staff to ensure learners\' needs are being met.
  • Propose and develop innovative solutions to further enhance our learner experience, achieve operational excellence, and expand our offerings.
What You\'ll Need:
  • 4-5 years minimum of high-level operations experience
  • 4-5 years minimum of program and or/project management experience
  • 2+ years of people management experience
  • Deep familiarity with the tech industry, including an expert understanding of what tech hiring managers care about
  • Beyond strong communication and systems thinking skills
  • Impeccable attention to detail and the ability to zoom in and out as the goal requires
Nice Additions:
  • Technical Program Management experience
  • Product Management experience
  • Technical Background
BloomTech is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, age, physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity or expression, marital status, familial status, domestic violence victim status, veteran or military status, or any other legally recognized protected basis under federal, state or local laws. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

BloomTech is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. Please let us know if you need assistance or an accommodation due to a disability.

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