Office Manager

Homewatch CareGivers

Date: Sep 23, 2022
City: Garland, TX
Contract type: Full time
Homewatch CareGivers
Company Overview

In 1980, Homewatch CareGivers established its mission to preserve dignity, protect independence, and provide peace of mind to our clients and their loved ones by providing exceptional home care. By delivering high-quality caregiver services, Homewatch CareGivers helps improve the quality of life for those in our communities as well as provide meaningful employment opportunities. We offer employees a strong family-oriented culture and professional, accredited training that addresses relevant health and wellness issues. Homewatch CareGivers welcomes individuals into our family who are eager to continually learn in order to best serve customers’ evolving needs, and who demonstrate the passion for connecting people to the quality services they deserve.

For more information about the company and our services, please visit our website:

Role: The Office Manager is a qualified person appointed by the Governing Body/Owner to coordinate the activities and documentation of the agency.

Scope of Position: Reports to the Owner/Administrator

Knowledge, Skills, and Abilities Required

The appointed Office Manager for the agency must meet the following qualifications:

1. Must have strong organizational skills

2. Software experience with Word, Excel and other applications

3. Team leadership skills for assisting with staff

4. Must be highly motivated and a team player

5. Must be able to communicate clearly and effectively over the phone

6. Must have a patient personality

7. Office and clerical skills

8. Ability to identify and solve problems in a timely manner

9. Ability to respond promptly to client and family needs

10. Needs to be dependable

11. Must display a professional demeanor

12. Must have the ability and desire to learn new things and skills.

13. Must pass all background screening with satisfactory results.

Major Responsibilities

The Office Manager manages client and caregiver files, required documents and is responsible for:

1. Manage incoming communications (telephone, email, mail, etc…)

2. Transfer phones at end of the day to on call staff

3. Support and participate in the hiring process of new Caregivers

4. Complete reference checks on potential new hires

5. Caregiver management activities including caregiver log sheets and time sheet collection and recording

6. Maintain and manage Caregiver files to include tracking expiration items

7. Office and clerical activities as directed

8. Data entry into computer programs used in office

9. Support activities for marketing as directed

10. Support and assist office staff as needed

11. Recruitment of Caregivers through employment ads, job fairs, and other means in order to create a pipeline of qualified applicants

12. Follow up with qualified applicants and schedule in person interviews

13. Perform pre-employment checks

14. Perform Caregiver lead nurturing

15. Lead orientation and onboarding of newly hired Caregivers

16. Inside sales to include intake calls, lead nurturing, intake lead tracking

17. Client care coordination

18. Client book and client file management

19. Caregiver introduction to client

20. Scheduling to include client/caregiver matching and overtime management

21. Any other duty requested to maintain the operations of the business including caregiving duties

Physical Qualifications:

1. Able to work an average of 40 hours per week

2. Able to bend, climb, stoop, and stand an average of 5 hours per day

3. Able to lift 20-30 pounds

4. Able to use tools necessary for job

5. Able to communicate effectively

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