Technology Support Specialist - Newark

KIPP


Date: Sep 23, 2022
City: Newark, NJ
Contract type: Full time
KIPP

Company Description

About KIPP New Jersey

KIPP New Jersey is part of the nationally recognized “Knowledge Is Power Program” network of free, open-enrollment, college-preparatory public schools dedicated to preparing students for success in college and in life. In 2002, KIPP New Jersey first opened its doors in Newark’s South Ward as a single class of 80 fifth graders and has since grown to educate over 7,738 students in grades K-12 across 15 schools in Newark and Camden. More than 90% of KIPP New Jersey students currently qualify for free or reduced meals. 

By 2025, KIPP New Jersey will have fifteen schools in Newark and seven in Camden providing a world-class education to over 11,600 students. To learn more, visit www.kippnj.org.

 

Job Description

KIPP New Jersey is looking for a Technology Specialist to provide user assistance and support on a variety of software, hardware, network and IT related requests at our schools in Newark, NJ. In addition, the technician will collaborate with other team members on IT projects; providing growth potential in various technology areas. This position reports to the Director of Technology Support.

The objective of this position is to provide an optimal teaching and learning environment for our teachers, students and staff each and every day. Success is defined by timely and complete resolution of requests and by earning high satisfaction ratings from principals and staff for quality service.  The successful candidate will be experienced in communicating effectively with individuals who are both technical and non-technical, in a timely and professional manner by phone, ticketing system, email, and in person.

*This position requires the use of a personal vehicle to travel between sites during the business day.

Responsibilities

Being part of our team gives you lots of opportunities to grow.  Here are some of the primary responsibilities associated with this role:

  • Resolve requests for technical support, prioritizing as necessary when specific priorities are not provided
  • Efficiently troubleshoot issues and escalate as needed to the Director of Technology Support
  • Document, track and monitor all problem/resolution activity to ensure a timely resolution and great communication
  • Set up, maintain, and account for PC/Mac/Chrome desktops and laptops
  • Set up, maintain and account for HP printers and Ricoh copiers
  • Support/manage new computer setup including imaging
  • Support document cameras, interactive whiteboards and other classroom technology
  • Install and configure software applications (Office 365 Pro Plus, Acrobat, etc.)
  • Support technology-related campus projects
  • Assist in training faculty and staff on systems and applications as needed
  • Coordinate third party hardware warranty repairs
  • Support and deploy student computers
  • Perform level-one support of network appliances including servers, switches, and wireless access points
  • Perform level-one support of networking software and protocols such as VPN, TCP/IP, DNS, DHCP, and Active Directory
  • Part of a rotation to provide 24x7 On Call Support (one week, every 2 months)

Qualifications

Must Haves

  • A minimum of 2 years’ experience in the following:
    • Installing, configuring, and administering Windows 10
    • Troubleshooting hardware and software issues including Microsoft Office 365 products
    • Basic network management (TCP/IP, Wireless, DNS, DHCP) including basic administration of various network devices
    • Securities Solutions:  Antivirus, Anti-malware and Anti-spam
  • Degree or course training in Computer Science/Systems or related field
  • Prior help desk/desktop support experience
  • Self-starter with ability to multitask, establish and rearrange priorities, and maintain focus in a fast-paced environment
  • Dedication/ownership of your work and an aptitude to see a problem through to solution
  • Meticulous analytical and organizational skills
  • Excellent interpersonal, verbal and written communication skills
  • Unwavering determination to do whatever it takes to help our students succeed
  • Valid driver’s license

Nice to Haves

  • Experience with:
    • Installing, configuring and administering Mac OS X
    • Smartphone support – iPhone, Android
    • Interactive projectors – SMART and Epson
    • Active Directory, Exchange, Office 365, Google Apps
    • Kaseya, Cisco VPN, Mobile Asset, Slack, Smartsheet
    • CISCO WebEx , Zoom
    • Zendesk

Additional Information

Compensation & Benefits

KIPP NJ | Miami offers a full comprehensive benefits plan, including health care, competitive 403(B) plan, an optional subsidized wireless plan through Verizon, and a school laptop. And 100% of KIPP NJ | KIPP Miami employees agree we have the best kids in the nation. So there’s that. 

KIPP New Jersey | KIPP Miami is an equal opportunity employer

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