Reservations Manager - Hilton Orlando

Hilton


Date: Sep 23, 2022
City: Orlando, FL
Contract type: Full time
Hilton
Are you ready to take the next step in your career? Join our team today!

Hilton Orlando, set over 26 acres, near the major theme parks and International Drive is excited to welcome a dynamic Reservations Manager to the team! The ideal candidate would display extraordinary leadership to our team members. Training and developing would be essential for this role. Experience in inventory management, Excel, Pass Key, RnI is important.

Why work for Hilton? Check out the Benefits!

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:
  • Health insurance
  • Career growth and development
  • Team Member Resource Groups
  • Recognition and rewards programs
  • Go Hilton travel discount program
  • Best-in-Class Paid Time Off (PTO)
  • Supportive parental leave
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

What will I be doing?

As a Reservations Manager, you would be responsible for managing the reservations process and operation in the hotel\'s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:
  • Manage daily Reservations processes and operations to include, but not limited to, room inventory and availability, group rooming lists and blocks, cut-off dates and restrictions, occupancy, selling guest rooms, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Manage and communicate information regarding hotel occupancy, promotion, special reservation procedures, operational issues and special events
  • Serve as liaison with Reservations teams company-wide
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations, providing professional development and delivering recognition and reward
  • Recruit, interview and train team members
  • Calculate, prepare and generate designated reports
  • Develop and revise forecasts
What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
  • Hospitality - We\'re passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We\'re leaders in our industry and in our communities.
  • Teamwork - We\'re team players in everything we do.
  • Ownership - We\'re the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability
What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

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