Digital Products - Scrum Master


Date: Sep 23, 2022
City: San Francisco, CA
Contract type: Full time
Industry/Sector Not Applicable

Specialism IFS - Internal Firm Services - Other

Management Level Manager

Job Description & Summary A career in Products and Technology is an opportunity to bring PwC\'s strategy to life by driving products and technology into everything we deliver. Our clients expect us to bring the right people and the right technology to solve their biggest problems; Products and Technology is here to help PwC meet that challenge and accelerate the growth of our business. We have skilled technologists, data scientists, product managers and business strategists who are using technology to accelerate change.

Our team are the general managers of commercial and internal products. They sit at the intersection of the business, user experience, and the technology that solve our customer and end-user problems. They design, develop and manage activities for a specific product or group of products from product definition and planning through production, release, and end of life. Product Management’s involvement lasts throughout all stages of a product’s lifecycle including modifications, upgrades, maintenance of the product or product line. For commercial products, it also includes commercialization, Go To Market planning, sales, and other key business support activities.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you\'ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
  • Develop new skills outside of comfort zone.
  • Act to resolve issues which prevent the team working effectively.
  • Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
  • Analyse complex ideas or proposals and build a range of meaningful recommendations.
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Address sub-standard work or work that does not meet firm\'s/client\'s expectations.
  • Use data and insights to inform conclusions and support decision-making.
  • Develop a point of view on key global trends, and how they impact clients.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Simplify complex messages, highlighting and summarising key points.
  • Uphold the firm\'s code of ethics and business conduct.
Job Requirements and Preferences:

Basic Qualifications:

Minimum Degree Required:
Bachelor Degree

Additional Educational Requirements:

In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations.

Minimum Years of Experience:
5 year(s)

Preferred Qualifications:
Certification(s) Preferred:
  • CSM (Certified Scrum Master)
  • CSPO
  • PMI - ACP
  • Agile Coach
Preferred Knowledge/Skills:

Demonstrates extensive abilities and/or a proven record of success as a team leader managing the development and utilization of technology in the following areas:
  • Managing projects by defining and achieving project outcomes and meeting project key performance metric targets;
  • Utilizing and applying into projects knowledge of IT implementation and maintenance, learning initiatives, operations reporting, metrics, marketing and communications;
  • Exploring new technologies & assembling and managing product teams by working closely with engineering team and stakeholders;
  • Demonstrating the ability to define requirements while simultaneously designing for those requirements;
  • Providing valuable stakeholder feedback to address and taking action to meet the firm\'s strategic goals;
  • Managing/coach small multidisciplinary product teams and collaborating with designers, business users, and developers to innovate and drive product development;
  • Producing visual prototype and functions;
  • Demonstrating extensive program and project management skills and ability to self-direct work;
  • Demonstrating extensive written and verbal communication skills;
  • Demonstrating extensive analytical skills;
  • Demonstrating extensive background in liaising with and coordinating with stakeholders across multiple groups, including senior stakeholders;
  • Managing multiple complex concurrent projects at once;
  • Demonstrating experience in a broad range of technologies and appreciation for end to end application development;
  • Having familiarity with SAFe/Agile, JIRA, and Confluence;
  • Understanding of Customer, Product, and Pricing Analysis;
  • Demonstrating familiarity with Business and Operations Analysis within marketing, operations, or risk analysis using quantitative techniques;
  • Understanding of agile/scrum and proven success coaching and mentoring a team through an agile transformation;
  • Utilizing agile frameworks such as Kanban, XP, scaled frameworks;
  • Demonstrating proven facilitation, conflict mediation, and situational awareness skills including the ability to exercise mature judgement in delicate situations;
  • Demonstrating a history of and proven experience making tough decisions and delivering hard messages as required to get the job done;
  • Demonstrating some knowledge of test driven development;
  • Organizing scrum teams (leading daily scrum, weekly scrum of scrum to compile status updates, removing roadblocks for the team);
  • Documenting, tracking, reporting metrics using Jira;
  • Configuring JIRA, and managing and customizing the reports;
  • Leading and facilitating integration, solution, and UAT testing;
  • Facilitating releases (project management work, release notes, promotions to higher environments); and,
  • Creating, monitoring, and sharing team performance metrics, including preparing related progress reports.
Travel Requirements Up to 20%

Job Posting End Date

At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more:

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy:

All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.

For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.

For positions in Colorado, visit the following link for information related to Colorado\'s Equal Pay for Equal Work Act:

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