Sales Associate

Philadelphia Museum of Art

Date: Sep 23, 2022
City: Philadelphia, PA
Salary: $15 / hour
Contract type: Part time
Philadelphia Museum of Art
We Are Committed to an Inclusive Workplace
At the Philadelphia Museum of Art, we actively seek to employ a diverse group of people who embody our organizational values. We welcome and encourage individuals of all backgrounds to apply, especially those from marginalized and underrepresented groups in the museum field, who are inspired by our shared purpose and enjoy working collaboratively with others.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship or immigration status, color, disability, ethnicity, familial status, gender identity and/or expression, genetic information, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other protected status.

How You Will Contribute
The Sales Associate role will primarily be responsible for day to day sales functions in the museum stores. The position will ensure excellent customer service at all times, with the goal of creating a welcoming, safe environment for our customers to shop.

Specifically, you will:
  • Create a highly positive experience for customers that supports the store mission.
  • Manage the experience of guiding guests through the Retail experience safety, from queue to checkout. Answer questions about product or process as needed.
  • Ensure store is spot clean to Covid protocol standards.
  • Proactively engage with customers to drive conversion and sales and create a memorable customer experience.
  • Assist customers in queue line and into store, as needed.
  • Maintain a professional and positive presence on the sales floor.
  • Perform register transactions including sales, memberships, email capture, and gift wrap.
  • Respond to customer inquiries and assists in making selections.
  • Participate in physical inventory.
  • Open and close cash registers as needed and be accountable for any discrepancies noted by manager.
  • Attend and participate in staff meetings.
  • Maintain a positive team-led attitude, reflective of museum standards.
  • Ensure all Covid- related safety protocols are being adhered to by guests and staff.
  • Retrieve merchandise from the DC as needed.
  • Assist with visual merchandising, customer service and operational tasks when needed.
  • Assist DC operations as needed by tagging, stocking etc.
  • Work with other departments when possible, including regular Special Event shift offerings.
​Your background and experience include:
  • Outstanding customer service and communication skills.
  • Ability to learn quickly and retain large amounts of product knowledge.
  • Ability to work well under pressure and time constraints within a fast-paced environment.
  • Team player attitude.
  • Intuitiveness in communicating information to visitors with equal ability to listen.
  • Good interpersonal skills with the ability of influencing visitors’ buying decisions.
  • Excellent organizational and efficiency skills.
  • Prior cash handling experience and familiarity with POS systems preferred.
  • Ability to work a varied schedule including evenings, weekends, and holidays.
Position and Compensation Details
  • The hourly rate for this position is $15.
  • This position is part-time, non-exempt, and 14 hours per week.
  • This position is part of the AFSCME Local 397 bargaining unit.
  • COVID-19 vaccination required.
Application Timeline
Applications will be reviewed on a rolling basis. We encourage candidates to apply early as the position will close once we have a robust applicant pool or a candidate has been selected.

What We Offer
Our employees are at the center of the museum. As an employee, you will have access to numerous museum perks including, but not limited to:
  • Free general admission to the museum for you and your immediate family
  • Discounted guest tickets for admission
  • Discounts on gift memberships
  • Special staff tours and presentations from our curatorial and conservation teams
  • Discounts at the museum restaurant, museum cafés, and museum retail and online stores
We offer a comprehensive benefits package for employees* including:
  • Medical, dental, and vision benefits
  • Fully paid short-term disability insurance, long-term disability insurance, and life insurance
  • Health savings or flexible spending account program
  • Retirement savings program with museum match
  • Paid vacation, personal days, sick days, and holidays
*Eligibility for certain benefits is based on a variety of factors including the employee’s regular schedule and tenure.

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