Solution Delivery Team Leader

BMO Financial Group

Date: Sep 23, 2022
City: Chicago, IL
Contract type: Full time
BMO Financial Group
Address: 320 S Canal Street

Job Family Group: Customer Shared Services

Supports the timely and successful “end to end” implementation and maintenance of products and services. Delivers solutions to clients by executing implementation upon request and related activities with client satisfaction and within desired timeframes. Provides input to product rollouts, conversion projects and participates on sales calls to ensure products developed and sold can be implemented.
  • Manages people and leads a team capable of delivering the desired business results.
  • Provides strategic input into business decisions as a trusted advisor.
  • Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
  • Acts as a subject matter expert on relevant regulations and policies.
  • May network with industry contacts to gain competitive insights and best practices.
  • Acts as a trusted advisor to assigned business/group.
  • Recommends and implements solutions based on analysis of issues and implications for the business.
  • Works with complex and custom implementations
  • Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
  • Provides advice and guidance to assigned business/group/clients on implementation of solutions.
  • Measures client satisfaction and develops strategies to improve solution delivery effectiveness.
  • Helps determine business priorities and best sequence for execution of business/group strategy.
  • Conducts independent analysis and assessment to resolve strategic issues.
  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
  • Ensures exceptional solution delivery management for clients.
  • Acts as the prime subject matter expert for internal/external stakeholders.
  • Builds effective relationships with internal/external stakeholders.
  • Ensures alignment between stakeholders.
  • Performs post-implementation reviews and monitoring to obtain client and partner feedback in order to improve delivery effectiveness.
  • Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
  • Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.
  • Develops and applies the framework for databases; oversees database management in adherence with data governance standards.
  • Anticipates business or cross-boundary changes and respond with new tactics and plans to create new processes or improve existing processes
  • Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
  • Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behavior.
  • Leads or participates in defining the communication plan designed to positively influence or change behavior; develops tailored messaging; and identifies appropriate distribution channels.
  • Oversees onboarding of new and existing clients based on Onboarding Methodology.
  • Continuously refines the processes, technology/workflow, practices and tools used by the team to deliver client solutions.
  • Apply effective quality assurance and incident management practices.
  • Ensures implementations are performed in an efficient and cost-effective manner and in accordance with risk and control requirements.
  • Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
  • Collaborates with internal stakeholders and appropriate Implementation team members as a subject matter expert to analyze special client needs and identify customized product/service/documentation options.
  • Performs end-to-end implementation and setups for the onboarding of clients in delivering product solutions.
  • Understands the requirements of implementations and maintenance requests.
  • Manages resources required to perform implementation with various parties
  • Facilitates internal/external kickoff meetings ensure timely and accurate updates to clients and stakeholders.
  • Documents solution to required level of detail for setup and ensure alignment of clients and stakeholders.
  • Reviews solution(s) and work with client to configure technical level details.
  • Manages the legal and set up documentation process.
  • Sets up solution(s), correct errors discovered in verification and ensure testing is successfully completed.
  • Ensures client is trained, has appropriate product specific credentials and prepared to utilize solution.
  • Provides ongoing post implementation support.
  • Executes work to deliver timely, accurate, and efficient service.
  • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
  • Provides specialized consulting, analytical and technical support.
  • Exercises judgment to identify, diagnose, and solve problems within given rules.
  • Works independently and regularly handles non-routine situations.
  • Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
  • Broad knowledge of Bank products, services, organization and banking group interrelationships.
  • In-depth knowledge of the banking business and/or the financial industry.
  • Experience in delivery of strategic initiatives or projects impacting people, processes and technology.
  • Excellent verbal & written communication skills - In-depth.
We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO Harris Bank does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO Harris Bank, directly or indirectly, will be considered BMO Harris Bank property. BMO Harris Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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