Unified Communications Technician

Antero Technology Services


Date: Sep 23, 2022
City: Colorado Springs, CO
Salary: $64,000 - $93,150 / year
Contract type: Full time
Antero Technology Services
Are you ready to grow as a Unified Communications Technician? Antero Technology Services is looking for a proactive person with a TS/SCI clearance to join our Network Operations Team. Your team provides multiple highly available services including voice, video teleconferencing, video streaming broadcasts, and other unified communications services. You’ll ensure stability of services and optimal user experience in a real-time mission-critical global enterprise with thousands of end points and flag level customers.

Your Place in Our Team We’re a small business which means you make a big difference with our team. We offer full company-paid health plans, time off, retirement, and other financial benefits. Our culture thrives on learning, and our professional growth program helps pay for your advancement. We encourage leadership growth too, and we’ll help you build and lead a team of your own.

What you’ll be doing
  • Network Operations Team monitors 24x365; you might support either Days, Swings, or Nights
  • Operate Cisco Call Manager, VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS) and various other UC tools
  • Manage resource availability and conflicts for Video Services
  • Identify, analyze, and resolve operating/hardware network problems of VTC systems and applications as they pertain to the Unified Communications environment
  • Leverage your knowledge of operating systems and applications as they pertain to the UC environment
  • Interface with vendors to ensure proper performance of tools and software packages
  • Process Authorized Service Interruptions (ASI\'s) as directed by Management
  • Provide After Action Reports (AARs) for Problem Management resolution
What you’ll need to have
  • 8570 IAT Level II Certification (typically Security+)
  • TS/SCI with CI Poly, or willingness and ability to be cleared
  • High School+9 years; Bachelor’s+5; Master’s+3
  • Experience with VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers
  • Experience configuring VTC equipment such as Cisco Telepresence Management Suite, CUBE/VCS, CODECs and MCUs.
  • Knowledge and problem solving relating to network topology, protocols, and UC services
  • Engaging communications style with customers, peers, and support teams
Strengths you’ll bring to our team
  • Passion for learning and professional growth
  • Eagerness to help customers, peers, and juniors
  • Taking ownership to do the right things right
  • Building trust by delivering results that make a difference
  • Comfortable communicating good news, bad news, challenging opinions, and innovative ideas

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