Senior Systems Support Analyst

City of Henderson


Date: Sep 23, 2022
City: Henderson, NV
Salary: $69,062 - $109,265 / year
Contract type: Full time
City of Henderson
Position Overview

Do you want to make a direct, positive impact in the Henderson community and help improve the lives of people who live, work, and play here? If so, we are looking for you and we encourage you to apply for this position.

We are excited to announce an examination to create an eligibility list to fill multiple vacancies for the classification of Senior Systems Support Analyst in the Department of Information Technology. This is the advanced level position of the System Support Analyst series and provides support in a variety of teams and departments throughout the City. The eligibility list may be utilized to fill vacancies for this classification for up to one (1) year. *This is an open and continuous recruitment which will remain open for a minimum of seven (7) calendar days and will close without notice once a sufficient pool of highly-qualified applicants has been created.

Primary responsibilities are performing complex systems analysis, architecture, engineering, management, and operations work in support of mission critical technology systems. Our current openings support the Web Team and Public Safety Team and ideal skills for these focus areas are listed below:

City Infrastructure Services Team
  • Experience supporting enterprise custom developed systems, hosted systems, and/or commercial off-the-shelf systems
  • Direct technical experience with EnerGov and Maximo is desirable
Public Safety Team
  • Experience supporting Public Safety systems, including Computer Aided Dispatch (CAD) and records systems
  • Experience supporting mobile computing and wireless networking clients
  • Knowledge of Police and Fire department business processes
  • Strong customer advocacy and customer relationship skills
Minimum Qualifications
  • Bachelor\'s degree from an accredited college or university in Information Technology, Computer Science, or a related field
  • Four (4) years of experience in design, implementation, and support of enterprise-level systems and/or custom software development
  • Note: An equivalent combination of related training and experience may be considered
  • Must pass a nationwide fingerprint-based record check, and a wants/warrants check.
  • Must complete Security Awareness and National Crime Information Center (NCIC)/Nevada Criminal Justice Information System (NCJIS) certification within six months of hire/transfer and be recertified every two years. Must maintain certifications in NCIC/NCJIS as a condition of continued employment.
  • Technical certifications related to specific job duties of your assigned area may be required.
Required Documents/Assessment Information

DOCUMENTS REQUIRED AT THE TIME OF APPLICATION:
1) Completed Employment Application

ASSESSMENT DATES:
Additional assessments may take place as needed until the position is filled.

Written Examination (Weighted 60%) - At City Hall - Dates to be determined
(Best-Qualified Candidates)

Oral Board Interview (Weighted 40%) - Via Microsoft Teams - Dates to be determined
(Top-Scoring Candidates)

Selection Interview - Via Microsoft Teams - Dates to be determined

(Top-Scoring Candidates)

All applicants will be notified by email or telephone of their application status and the assessment dates/times/locations after the closing date of this announcement.

IMPORTANT INFORMATION ON SCHEDULING ASSESSMENTS:

If you are invited to participate in the assessment process, you will be required to self-schedule through the City of Henderson online application system. Please check your email and/or text messages on a regular basis after submitting your application for complete instructions, which include where and when to report.

The assessment and selection process for this position will take place on dates yet to be determined. All candidates who wish to be considered for this position will need to be in Henderson, Nevada and/or available via Microsoft Teams to participate in the testing process at any time on any of the dates listed above.

Selection Process

The selection process will begin with an employment application package screening, with the best-qualified candidates being invited to participate further in the assessment process. This process may include any combination of written, performance, and oral assessments to evaluate job-related education, experience, knowledge, skills, and abilities. The City will provide reasonable accommodation to qualified individuals with disabilities. It is the responsibility of the candidate requiring accommodation to contact the Human Resources Department (preferably in writing) at the time of application.

Appointment may be subject to the successful and timely completion of a post offer pre-employment background investigation and medical/physical examination, including a drug/alcohol test. Please see the job description to view the physical requirements. The City reserves the right to modify selection devices and test instruments in accordance with accepted legal, ethical, and professional standards.

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