Senior Principal Human Resources/Workforce Transformation Consultant

Marsh McLennan

Date: Sep 23, 2022
City: Seattle, WA
Contract type: Full time
Marsh McLennan
Company: Mercer


Mercer is seeking candidates for the following position based in the Seattle office:

Senior Principal Human Resources/Workforce Transformation Consultant

What can you expect?

The Senior Principal HR/Workforce Transformation Consultant will serve as the primary client contact, applying advanced expertise in Workforce, Organization, and/or Human Resource Transformation to solve client challenges

You will manage a team and lead delivery of Workforce, Organization and/or HR Transformation engagements, including acting as overall program manager, peer reviewer, and day-to-day client contact

You will lead business development activities, generating revenue through acquisition of new clients, cross-selling to current clients, and/or extending work on client engagements

What is in it for you?

A company with a strong brand, with experience developing solutions for today’s and tomorrow’s toughest challenges, including return-to-work and post-pandemic workforce issues

An opportunity to work with and contribute intellectual capital and leadership as part of THE global leader in human resources consulting

The opportunity to partner with clients to help them bring their workforces to a different and better future, reinventing the new shape of work

A culture of internal mobility, diversity, inclusion, and collaboration

Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability and Life Insurance, Employee Stock Purchase program, and a generous paid time-off allowance); plus a fixed company contribution AND a company match on your 401k, after one year of service

We will count on you to:

As Primary Client Contact and Consultant:

Provide consulting services to senior management on a variety of Workforce, Organization and/or HR Transformation initiatives; projects typically include some or all of the following: People, Talent and/or HR strategy development, operational assessments, readiness assessments, process redesign, operating model design, organizational design, shared services planning and implementation, sourcing strategies (insourcing vs. outsourcing), automated and digital solutions for service delivery, technology enablement, vendor selection, operating model and technology implementation support

Develop strategies, philosophies, and programs that address clients’ needs

Clarify and resolve unique and difficult issues related to client deliverables

Meet, interview, and partner with senior client stakeholders

Ensure client learnings are captured and synthesized for application for future client engagements

Manage Project Teams:

Manage project economics, delivering projects on time and within budget, elevating out-of-scope requests as needed

Manage consultants, and when appropriate, clients’ expectations by clearly communicating deadlines, deliverables, and availability of resources

Manage delivery teams to ensure quality and value of all project deliverables for engagements

Direct and oversee data compilation, research and analysis performed by team members on Workforce, Organization and/or HR Transformation projects (e.g. cost and volume analysis, benchmarking, survey results, etc.)

Supervise junior staff; delegate and peer review all client work as well as develop, evaluate, and mentor less experienced colleagues

Business Development:

Generate revenue through acquisition of new clients, cross-selling to current clients, and/or extending work on client engagements; conduct face-to-face meetings with potential clients (prospects)

Partner with other senior consultants and client managers to identify target organizations in the mid-to-large market for Workforce, Organization and/or HR Transformation services

Lead discussions with prospects and clients on Mercer’s Workforce, Organization and/or HR Transformation value proposition and service offerings

Prepare proposals and present Mercer’s capabilities to a wide range of prospects and stakeholders

Understand all available solutions within the Career business, as well as across Mercer/MMC, and proactively reach out to provide targeted information to clients on how offerings could address specific needs; engage appropriate colleagues to further pursue possible opportunities

Work to bring opportunities to successful close; negotiate final engagement terms; execute Statements of Work (SOWs) and engagement letters

Contribution to Solution Area:

Contribute to thought leadership, sales pipeline, methodology development and team working environment; be viewed as a leader and mentor to junior staff

Contribute to Mercer’s overall value proposition by building positive working relationships across the firm

What you need to have:

HR Experience:

At least 10+ years of external and/or internal consulting experience related to successful delivery of HR Transformation projects for large organizations

At least 5 years of proven experience as a program manager, managing large-scale projects with multiple workstreams

In-depth content knowledge in at least three of the following HR areas: HR strategy, HR technology, organizational effectiveness, organizational design and operating models, process redesign, or employee experience

Content knowledge in the full spectrum of HR (i.e., talent acquisition, talent, rewards, performance, etc.)

HR Technology Experience:

Strong working knowledge of core HRMS such as Workday, SAP, SuccessFactors, Oracle

Strong working knowledge of best of technologies in support of HR for Recruitment, Time and Attendance, Payroll, Rewards, Learning, Talent Management, etc.

Consulting Experience:

Ability to successfully write proposals for new business opportunities and to present proposed projects to executive level management

Ability to identify, design, and recommend comprehensive, innovative solutions to help solve clients\' complex business issues

Other Relevant Experience:

Bachelor’s degree in business, information systems, HR management, or organizational psychology

Superb communication skills, both oral and written

Proven sales ability in recognizing sales opportunities and closing the deal

What makes you stand out?

The ability to work on multiple projects simultaneously on a variable schedule based on project demand, and link compensation challenges to broader business or industry context

An active listener -- giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times

Master\'s degree preferred

believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 25,000 employees are based in 44 countries and the firm operates in over 130 countries. Mercer is a business of (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 76,000 colleagues and annual revenue of $17 billion. Through its market-leading businesses including , and , Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit . Follow Mercer on Twitter .

Marsh McLennan and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.


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