Customer Service / Insurance Specialist


Date: Sep 23, 2022
City: Rochester, NY
Contract type: Full time
Job Description
Title: Customer Service / Insurance Specialist
Work Location: Rochester, NY 14623
Duration: 0-6+ Months
Shift: 8:00AM - 5:00PM (Mon - Fri)

Job Description
Responsible for accepting client data on their company, employees, payroll, and health insurances, and properly processes the data and submits to the HRIS system.
Provides basic technical product processing support for our standard ESR clients.
Ensures timely and accurate problem resolution while mitigating exposure to the Agency and client.
Works with the Dedicated Service Representative to resolve client issues.

Specific Responsibilities/Duties
Gathers and interprets client provided by Dedicated Service Representatives and client\'s native data relating to the ESR product and services, while maintaining positive and professional relationships with internal and external partners.
Submits data correctly into HRIS system in accordance with the Affordable Care Act.
Leverages information from internal resources such as AskIt, iComm, Salesforce and external resources such as the IRS website, Department of Treasury, etc. to solve issues relating to ESR services.
Develops and maintains knowledge of new and existing client account set-ups, their corresponding systems and ESR processes to ensure resolution of client issues.
Maintains accurate recording of all internal and external communications in order to document client needs and the client replies.
Responsible for meeting departmental service level agreements within ESR Services.
Responsible for ongoing client satisfaction through process and service efficiency.

Consideration may be given to a candidate with a degree in lieu of experience
Education: Bachelor\'s Degree-Business
Preferred Work Experience: Less than 1 year of experience in client\'s products or services, particularly Health and Benefits or Employer Shared Responsibility
Preferred Skills: Excellent organizational skills.
Prioritization and organizational skills are required to manage multiple projects. Possesses strong technical aptitude. Strong knowledge of Microsoft Excel

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