Bioinformatics Support Engineer

Seven Bridges

Date: Sep 23, 2022
City: Boston, MA
Contract type: Full time
Seven Bridges

What you\'ll be doing;
  • Understand each client\'s use case and their bioinformatics data processing pipelines
  • Provide support for the available bioinformatics tools on the Seven Bridges platform
  • Provide support for the client tools, workflows and automation flow
  • Be in a direct communication channels (slack, email) with the client
  • Evaluate and troubleshoot incoming requests from clients
  • Write an eloquent explanation of the problem cause and the proposed solution which would enable user to resolve the issue
  • Independently resolving customer issues while communicating in a professional manner (Debugging task failures by reading service logs or by using Kibana/Grafana/SQL)
  • Coordinating with cross-functional teams (engineering, commercial teams, Product, etc.) in an effort to resolve issues raised by our customers.
  • Staying updated with open source bioinformatics tools and scientific best practices.
  • Continuous learning of biological concepts behind genomic analyses
  • Integrating tools on the Seven Bridges platform
Do you have what it takes?
  • Have a background in one of the bioinformatics related fields (Engineering, Computer Science, Statistics, Mathematics or Life Sciences).
  • Be highly motivated and interested in continuous learning of biological aspects of the problem.
  • Have a solid knowledge in at least one programming language (Python preferred).
  • Be comfortable with at least one major *NIX platform (Linux, OS X etc.)
  • Have excellent communication skills and customer focus.
  • Be proficient in both spoken and written English.
  • Be familiar with the support process in general.
  • Must be able to support the APAC time zone

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